Pankaj Mishra
Delhi
Summary
Driven Junior Manager with a proven track record at One97 Communication Ltd, excelling in merchant acquisition, and fostering teamwork. In SalesForce onboarding and Microsoft Office, I significantly enhanced decision-making processes and data clarity. My strategic initiatives boosted team success and client service excellence, achieving key sales targets, and expanding market share.
Overview
11
11
years of professional experience
Work History
Junior Manager
One97 Communication Ltd
02.2025 - Current
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets with 15 FSEs.
- Led team meetings to discuss project updates and address challenges.
- Led cross-functional teams to enhance collaboration and project outcomes.
- Monitored team performance and provided constructive feedback regularly.
- Developed and implemented sales strategies to increase market penetration and brand awareness.
- Analyzed market trends to identify opportunities for new product launches and promotions.
Territory Sales Manager
PhonePe Pvt Ltd
Delhi
01.2024 - 01.2025
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets with 20 BDE and 3 Team Lead.
- Sales drive for merchant acquisition, sound box, EDC machine and lending.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Exceeded targets by building, directing, and motivating high-performing sales team.
Assistant Manager
Pine Labs Pvt Ltd
Delhi
11.2021 - 12.2023
- SalesForce onboarding process.
- EDC Sales Drive with 10 BDE.
- Proactive understand and solve problems related to SalesForce and guide.
- Sharing frequently documents related to Onboarding with Team for Business Type: Sole Proprietor, Partnership / HUF / LLP And Public/ Pvt. Ltd cases.
- Stages provide to all merchant accounts.
- POS related information provided to team members.
- Connect with various team related to Field Services Delivery, Salesforce Tech, Finance relation of merchant payment and Risk team for legal policies.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Keep updated with recent Trends and apply them with work on Real Time Basis.
- Set various Data Sets through Forms for data collection.
- Formulated and Automated Business-related reports with respective Data Sets to bring the Team with Data clarity.
- Various Reports for Team on FTD, MTD and YTD basis on regular basis.
- Outlet wise transaction report periodically to team members.
- Understanding the requirement from Team and have implemented the same with real time solution.
- Always shared information transparently with peers for team success.
Team Leader
One97 Communication Ltd
Noida
11.2015 - 10.2021
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Planned and led administration of management information system for achieving threshold-level performance.
- Generated reports each month covering data.
- Set various Data Sets through Forms for data collection.
- Determined data retention parameters based on organizational requirements.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Groomed team talents through robust professional development program and training opportunities.
- Established positive relationships with industry leaders to gain insight into innovations and trends.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Outlined MIS upgrade roadmap and ordered corrective actions to elevate performance.
Business Development Executive
Weblink.In.Pvt.Ltd
DELHI
02.2015 - 10.2015
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Sale the SEO, SMO and Website development.
- Achieve the monthly target as per the company requirements.
- Manage the existing customer and finding the potentials customers and track on Google.
- Largely involved in Lessening with an internal and external client.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
Tele Sales Officer
Pioneer Assurance Consultant Ltd
Delhi
07.2014 - 01.2015
- Sale the Life Insurance Policy by the call.
- Manage the existing and new client.
- Achieve the monthly target as per the company requirements.
- Wining the price of money.
- Answered phone calls and relayed messages to store personnel.
- Provided customers with relevant information and suggestions.
Education
MBA - International Business
Lovely Professional University
Phagwara, Punjab06.2014
BBA - Business Administration
Hierank Business School
Noida, Uttar Pradesh06.2011
12th - Commerce
Sarvodaya Boys Sr Sec School
Delhi06.2008
10th - General Studies
Sarvodaya Boys Sr Sec School
Delhi06.2006
Skills
- Salesforce onboarding
- Microsoft Office
- Training and mentoring
- Customer trend analysis
- Merchant acquisition
- Marketing strategies
- Resource utilization
Extracurricular Activities
Listening music Surfing on internet Travelling Make the new friends
Languages
- English
- Hindi
Personal Information
- Date of Birth: 03/05/89
- Nationality: Indian
- Marital Status: Married
Kids
1 Boy
Timeline
Junior Manager
One97 Communication Ltd
02.2025 - Current
Territory Sales Manager
PhonePe Pvt Ltd
01.2024 - 01.2025
Assistant Manager
Pine Labs Pvt Ltd
11.2021 - 12.2023
Team Leader
One97 Communication Ltd
11.2015 - 10.2021
Business Development Executive
Weblink.In.Pvt.Ltd
02.2015 - 10.2015
Tele Sales Officer
Pioneer Assurance Consultant Ltd
07.2014 - 01.2015
MBA - International Business
Lovely Professional University
BBA - Business Administration
Hierank Business School
12th - Commerce
Sarvodaya Boys Sr Sec School
10th - General Studies
Sarvodaya Boys Sr Sec School