Pankaj Sharma
Bangalore
Summary
Expert in operations management and conflict resolution, demonstrating a strong ability to enhance team performance and optimize processes. Proven success in implementing strategies that promote innovation and achieve organizational goals.
Overview
22
22
years of professional experience
Work History
Group Manager
MediBuddy
Bangalore
12.2023 - Current
- Collaborated with stakeholders to align business objectives with technology enhancements.
- Analyzed market trends to identify opportunities for service expansion and innovation.
- Developed and implemented team strategies to increase efficiency and productivity.
- Resolved conflicts between employees through effective communication and mediation techniques.
Associate Director
MediBuddy
Bangalore
02.2020 - Current
- Led strategic initiatives to enhance digital health solutions and improve user engagement.
- With a dual focus on operational efficiency and superior client experience, I lead Insurance Operations (PPMC) at MediBuddy for a premier list of clients, including HDFC, Bajaj, Kotak Life, SBI, and Policy Bazar.
- My role involves not only managing the complete supply chain and daily operations, but also strategically integrating technology. Problem-solving through structural solutions is my top priority.
- Managed cross-functional teams to execute projects aligned with company goals.
- Developed and implemented policies to streamline operational processes within the organization.
- Identified opportunities for improvement in processes, procedures, systems and services.
- Assisted senior leadership team in developing long-term strategic plans for the organization.
- Analyzed data collected from various sources in order to identify trends or areas requiring further investigation or action.
AVP - Business Development
Trueworth
Gurgaon
03.2018 - 02.2020
- Developed sales strategies to enhance client engagement and retention.
- Conducted market analysis to identify new business opportunities and trends.
- Connected with potential customers to build new corporate partnerships and solicit sales.
- Provided technical support to customers regarding products and services offered.
- Negotiated contracts with prospective customers while maintaining favorable terms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Chief Manager - Corporate & Retail
Hindustan Wellness
Gurgaon
07.2015 - 03.2018
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Instructed patients on preventive health care, medication use, diet, exercise, stress management techniques, and other lifestyle changes to promote good health.
Operations Manager
Spectrum Call Net
Gurgaon
01.2013 - 07.2015
- Conducted outbound sales calls to potential customers, introducing them to products and services.
- Managed a team of 10 outbound sales representatives, delegating tasks and providing feedback on performance.
- Developed and implemented outbound sales strategies to increase customer base.
- Trained, coached and motivated outbound sales staff to reach their maximum potentials.
- Evolved outbound sales efforts by incorporating best practices and capitalizing on industry trends.
- Reported weekly results of outbound sales activities to senior management team members.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Generated leads through cold calling and other outbound sales methods.
Assistant Sales Manager
Delhi Call Center
Gurgaon
03.2004 - 06.2007
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained accurate records of calls and follow-up actions taken.
- Participated in team meetings to discuss sales goals and performance updates.
- Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
Education
Post Graduate Diploma in Healthcare Management - Healthcare Administration & Management
Welingkar Institute of Management
Mumbai12-2020
Bachelor of Science - Botany & Zoology
Govt P.G College
Gurgaon04-1995
Skills
- Strategic planning
- Digital health solutions
- Customer relationship management
- Process improvement
- Team leadership
- Conflict resolution
- Problem solving
- Operations management
- Business development
- Innovation management
- Performance improvement
- Continuous improvement
- Motivational skills
- Performance monitoring
- Data analysis
- Innovative thinking
Timeline
Group Manager
MediBuddy
12.2023 - Current
Associate Director
MediBuddy
02.2020 - Current
AVP - Business Development
Trueworth
03.2018 - 02.2020
Chief Manager - Corporate & Retail
Hindustan Wellness
07.2015 - 03.2018
Operations Manager
Spectrum Call Net
01.2013 - 07.2015
Assistant Sales Manager
Delhi Call Center
03.2004 - 06.2007
Post Graduate Diploma in Healthcare Management - Healthcare Administration & Management
Welingkar Institute of Management
Bachelor of Science - Botany & Zoology
Govt P.G College