Pankaj Shetti
Network Tower Lead
PUNE
Summary
Dynamic professional with a strong foundation in the networking industry, eager to tackle challenging assignments within a reputable organization. Committed to leveraging technical skills while embracing opportunities for continuous professional development and growth. Passionate about contributing to innovative projects that drive success and enhance operational efficiency. Seeking an environment that fosters collaboration and encourages the pursuit of excellence.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Tower Lead
Tata Consultancy Services Ltd
03.2023 - Current
- Led and managed a high-performing Level 2/3 network infrastructure team, fostering engagement, knowledge retention, and service resilience across multiple regions.
- Oversaw RUN operations for LAN/WiFi, NAC, SDWAN (Edge & Hub), firewalling, backbone routing, and cloud-hosted networking (AWS Direct Connect, Azure ExpressRoute).
- Ensured service delivery aligned with ITIL best practices and global governance standards, achieving SLA compliance and maintaining operational excellence.
- Supported infrastructure transition from external providers to in-house teams, ensuring seamless migration and alignment with global standards.
- Managed escalation processes and major incident (P1/P2) resolution across Europe, NORAM, LATAM, and ANZ regions in a 24x7 environment.
- Drove continuous improvement initiatives through standardization, automation, and reduction of support levels.
- Developed team capabilities via coaching, mentoring, and structured learning programs, ensuring 100% completion of mandatory training.
- Maintained operational documentation (SOPs, HDL, LLD) with quality compliance.
- Collaborated with global Infrastructure teams and business units to align service priorities, capacity planning, and customer requirements.
Client Engineer
GTT Communications Pvt Ltd
02.2020 - 03.2023
- Design, Implementation of WAN, and SDWAN Technologies
- Designing the solution for the customer ordered service.
- Provisioning of below services from core to customer premise.
- DIA / IP transit / MPLS / VPLS / Ethernet / Velo Cloud SDWAN / AWS: Cloud connect service Microsoft Azure: Express route service configuration
- Performing Install and Activation of SDWAN services along with migration to SDWAN solution.
- Building the SDWAN boxes as per customer requirements with Virtual Machines (VM’s)/VNF.
- Using ESXI for troubleshooting the VM’s.
- Testing of these services IPerf testing and handing it over to the customer.
- Working on live activation Tickets of this circuits.
- Working in co-ordination with cross connect providers / data centers for troubleshooting circuit issues.
- Troubleshooting the l2 issue and connectivity issues.
- Adding config on onsite cisco CPE for Turn-Up’s for new boxes.
- Troubleshooting of link down issues, hardware optics issue, protocol down issue.
- Working on changes management tickets in co-ordination with customer
- Maintain the Documentation of work and tickets for any future issue of references.
- GTT is a service provider with its presence in North America, South America, Europe, and Asia. It offers connectivity services such as IP transit, Internet, Voice, MPLS and SD-WAN and security services to its customers.
- Tools: SD WAN Orchestrator: VeloCloud Orchestrator, Forti Manager and Forti Analyzer
Senior Network Engineer
Nokia Solutions and Networks
04.2015 - 02.2020
- Configuration related to 2G,3G,4G services, SRAN services, and other Mobility services.
- Provisioning of various L2VPN, L3VPN and DIA(ILL) services on Vodafone core data as well as CEN
- Doing network activities like BW up gradation, POP shifting, LAN Pool Addition, Protocol changes for customer’s link.
- IOS up gradations for Cisco, Cisco ASR9K, Juniper (JUNOS) and Alcatel Routers(TiMOS).
- Router swapping activities (Cisco-Juniper, Cisco-Nokia)
- Providing PE support for any manual configuration changes required on PE router.
- Performing Activities and planned events like Link failover Testing, Wan Link shifting.
- Node insertion, VRF Splitting, NNI Creation and Shifting.
- Working with various tools for ensuring end to end Process is followed till the order is handover to operations team.
- Client - Vodafone India Ltd
Network Analyst
Wipro Infotech Ltd
09.2014 - 04.2015
- Working for Vodafone India Ltd related with PE-CE configurations.
- VPN and ILL customer Link configuration and Troubleshooting.
- Customers include Banks, Industries, and small service providers.
- Configuring and managing Customer’s router (HP, CISCO, Huawei routers).
- Troubleshooting issues related to L3VPN and L2VPN, PE to CPE link issues, BGP and routing issues.
- Handled various testing calls for parameters like QoS, Speed, and Packet Drops and even resolved meeting the requirements.
- Troubleshooting and rectifying PE-CE issues occurred till the order is ready for service. Providing root cause analysis of fault tickets booked.
- Provisioning/Amending of New/Existing orders raised by order managers.
- Understanding customer requirements and its validation.
- Client - Vodafone India Ltd
Network Engineer
Alcatel Lucent Managed Services Ltd.
04.2013 - 08.2014
- Troubleshooting of service performance issues reported as and when by carriers as part of the ALUMS escalation NNOC
- Technical support and fault management for Wan connectivity including troubleshooting of routing protocols links BGP, OSPF for L3VPN,DIA & L2 VLL circuits.
- Provisioning of various L2VPN, L3VPN and DIA services on reliance core data as well as on metro Ethernet network.
- Identifying the Chronic Circuit and provide the permanent solution (Designing the solution architect of the link) to the customer to meet the Service level agreement (SLA) through SIP (Systematic improvement plan)
- Planning, operation, and maintenance of International Long Distance (ILD) PoPs and VoIP networks.
- Interconnections of international VoIP carriers: E2E Connectivity, Provisioning, Testing & BW Augmentation.
- Escalation handling for carriers & assistance to NOC for outages escalations.
- Technical Support and Project Management for Global Voice Business IP Products deployed at ILD locations.
- Capacity requirement design and implementation of network grooming and optimization through Planned Events.
- Provide technical and analytical support for existing and new technology to Business groups & NNOC.
- Client- Reliance Communications Ltd
VoIP & Switch Engineer: ILD Operations
RELIANCE COMMUNICATIONS
07.2011 - 04.2013
- To design and implement Business requests for end-to-end interconnection of International TDM/VoIP carriers.
- Preparing routing solution for particular product or services using Lucent NGN, AXE 10 Ericson Switches & LCBQR Applications
- Completion of NGN and AXE regular routing request within SLA at all Gateways as per business requirements and providing preferable routing.
- Testing of particular destination over particular carrier to avoid any call failure before actual live traffic.
- Study and analyses the traffic utilization, traffic optimization and taking appropriate action of Augmentation of IMT, carrier circuits for Traffic management.
- Creation of Routing request for new GSM Roaming Operators, definition of NDCs, MGTs, knowledge of IREG testing, VAS and GSM network trouble shooting, implementation of IR21.
- Coordinate with the Engineering teams to ensure network interconnects and routing related issues are completed within the target dates and as per business requirement.
- Assisting various groups within the organization like NOC, provisioning groups and with vendors for system upgrades.
- Operations and maintenance of switch equipment’s like Lucent NGN switches, ACME SBCs.
Education
B. E. - Electronics & Telecommunication
Shivaji University
01-2010
HSC - undefined
Kolhapur Board
01-2006
SSC - undefined
Kolhapur Board
01-2004
Skills
- SDWAN- Catalyst,Viptela,Meraki
- Firewall-Fortinet 100D/E/F, 600/E/F ; Palo Alto
- Network Access Control: Cisco ISE
Cisco ASR920, ASR9K, C7600, C4948, C3400
- Juniper EX4550, MX480, PTX, MX960/104
- Alcatel Lucent 7750 SR , 7705
- Accedian Networks Metro – NID
- VeloCloud 5X0, 840, 620
- Dell uCPE server 1500, 3500
- Cradlepoint IRB3300,Ruckus
- Solarwinds, ServiceNow
Accomplishments
- Timely recognized by Manager, Project Manager for timely delivery of tasks. Demonstrating company’s core values in daily activities.
- On the Spot Award for Best performer by TCS
- Awarded as NOKIA STAR for best performance.
- ACE award for best performer in Alcatel Lucent Managed services.
Certification
ITIL® Foundation Certification in IT Service Management
Timeline
Tower Lead
Tata Consultancy Services Ltd
03.2023 - Current
Client Engineer
GTT Communications Pvt Ltd
02.2020 - 03.2023
Senior Network Engineer
Nokia Solutions and Networks
04.2015 - 02.2020
Network Analyst
Wipro Infotech Ltd
09.2014 - 04.2015
Network Engineer
Alcatel Lucent Managed Services Ltd.
04.2013 - 08.2014
VoIP & Switch Engineer: ILD Operations
RELIANCE COMMUNICATIONS
07.2011 - 04.2013
HSC - undefined
Kolhapur Board
SSC - undefined
Kolhapur Board
B. E. - Electronics & Telecommunication
Shivaji University
Declaration
I hereby declare that all the above information furnished by me is true to the best of my knowledge. -Pankaj Shetti