Reading Books
PAPPU KUMAR YADAV
SALES MANAGER
KOLKATA
Summary
Driven Area Sales Manager with 5+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement. Dedicated management professional possessing knowledge of the sales cycle process, negotiating deals with clients, increasing client bases through cold-calling and leading teams throughout the sales process. Skilled Area Sales Manager with desire to lead teams toward achieving revenue goals. Focused on keeping up-to-date and informed on competitors and specific needs of assigned sales territory. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Area Sales Manager
Manak Waste Mangment Pvt. Ltd
Kolkata
02.2019 - Current
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Built and strengthened cross-functional partnerships to improve sales success.
- Set sales objectives and attainment plans for East region.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Mentored and trained 24 sales associates for 8 store locations.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Submitted reports to senior management to aid in business decision-making and planning.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Analyzed data and profit and loss statements to compose store budget.
- Provided strong service to customers, increasing customer loyalty 75%.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in driving sales through targeted product presentation and merchandising.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Store Manager
Mobel India Pvt.ltd
Bhubaneswar
08.2017 - 02.2019
- Managed store organization, maintenance and purchasing functions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business by developing and maintaining strong team of 6 employees devoted to customer service.
- Promoted business strategy by implementing improvements based on guest feedback.
- Examined merchandise to verify correct pricing and attractive displays.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Submitted orders for new inventory.
- Generated spreadsheets detailing sales information.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Resolved customer service issues promptly.
Consumer Engagement Specialist (Google)
Denave India Pvt. Ltd (Google Pixel)
Kolkata
11.2016 - 07.2017
- Carried out day-to-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled 50 to 60calls per day to address customer inquiries and concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Store Manager (Vivo Exclusive Store)
Vivo Communication Device Pvt.Ltd
kolkata
05.2015 - 11.2016
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered services to customer locations within specific timeframes.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Collaborated with team members to achieve target results.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed team communications and information for meetings.
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
Sales Associate
OneAssist Consumer Solution Pvt Ltd
KOLKATA
01.2014 - 05.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained records related to sales, returns and inventory availability.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Language Arts Education
Asutosh College
Kolkata 06.2010 - 07.2014
Skills
Relationship building
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Music
Traveling
Timeline
Area Sales Manager
Manak Waste Mangment Pvt. Ltd
02.2019 - Current
Store Manager
Mobel India Pvt.ltd
08.2017 - 02.2019
Consumer Engagement Specialist (Google)
Denave India Pvt. Ltd (Google Pixel)
11.2016 - 07.2017
Store Manager (Vivo Exclusive Store)
Vivo Communication Device Pvt.Ltd
05.2015 - 11.2016
Sales Associate
OneAssist Consumer Solution Pvt Ltd
01.2014 - 05.2015
Bachelor of Arts - Language Arts Education
Asutosh College
06.2010 - 07.2014
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