Summary
Overview
Work History
Skills
Websites
ProjectManager
Paras Rathod

Paras Rathod

Key Account Manager
Pune,Maharashtra

Summary

Experienced Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.

Overview

17
17
years of professional experience
11
11

Years of expertise on Software License Management

7
7

Years of experience with fusion of Business + Technical Roles

3
3

Years of experience in Managing Strategic & Key Customers

Work History

Key Account Manager

OpenLM
Pune, Maharashtra
01.2022 - Current
  • Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Built and maintained strong client relationships to drive business growth.
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
    Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Learned products inside and out to give best possible demonstrations and answer customer queries.
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedbacks.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Gained client acceptance by demonstrating cost reductions, operations improvements and optimum utilization of organization resources.

Senior Consultant - IT

Tata Technologies Ltd.
Pune, Maharashtra
07.2014 - 12.2021
  • Collaborated with management, technical crew members and supervisors to organize efficient operations and achieve project targets.
  • Coordinated with project stakeholders detailing project scope, progress and results, keeping all entities well-informed of milestones and goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with management to prepare and manage budgets, process flows, GRC activities and customer engagement strategies.
  • Prepared IT Roadmap aligned to business priorities, Budget planning and tracking, Spend Analysis, Leadership presentation, Team score card, SWOT Analysis, Documentation
  • Assisting in executive level tasks, hosting weekly IT Leadership meeting, aligning partners.
  • Hosting Annual business planning meeting.
  • Offered expertise to business continuity planners to guide, support and lead strategy development.
  • Evaluating latest technology trends and generate
    analysis reports.
  • Managed Engineering Licenses and Applications.

System Administrator

PCS Technology Ltd.
Pune, Maharashtra
05.2011 - 03.2014
  • Enhanced availability of IT infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Configured hardware, devices and software to set up end-points.
  • Removed malware, ransomware and other threats from IT devices.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

IT Engineer

The Office Solutions
Pune, Maharashtra
04.2010 - 05.2011
  • Install, maintain and troubleshooting of devices configured at customer locations.
  • Traveled to customer sites to provide prompt resolutions to issues.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Maintained accurate records of customer service calls and inputted all information into database.
  • Demonstrated features and functionality of IT systems to customers.
  • Maintained updated knowledge of all products and services to properly educate customers.

Technical Support Engineer

Cloud Technologies
Vadodara, Gujarat
01.2008 - 04.2010
  • Configured hardware, devices and software to set up workstations.
  • Installing, configuring & troubleshooting Windows and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Performed root cause analysis and general troubleshooting.

Skills

Key Account Management

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Paras RathodKey Account Manager