Parthiban.S
Chikkabanasawadi Bangalore
Summary
Meticulous Cluster Manager with 7+ years of experience managing multiple shops and conducting routine shop inspections based on company protocol. Firm leader experienced with contract procurement and budget supervision. Noted for problem resolution and adhering to cluster financial strategies.
Overview
8
8
years of professional experience
Work History
Cluster Manager
S.P Retail Venture Pvt.Ltd (Crocodile)
Rt Nagara Bangalore
03.2020 - Current
- Developed and maintained strong relationships with key stakeholders in the cluster.
- Analyzed data regularly to evaluate trends or changes that could impact on service delivery or operations within the cluster.
- Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
- Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
- Provided guidance and support to staff on operational procedures, policies and processes.
- Assessed customer feedback data from surveys and used it to inform decision-making in relation to service delivery improvements.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Collaborated closely with other departments or clusters on projects that require coordination across multiple teams.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Head Cashier
Easy Buy Landmark Pvt .Ltd
Bangalore
06.2018 - 02.2020
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Cashier
Inmark Retail Pvt.Ltd
Kamanahalli Bangalore
03.2016 - 05.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Education
BCA - Bachelor of Computer Applications
Islamiah College,Thiruvalluvar Univercity
Vaniyambadi04-2014
HSC - Accounting And Finance
Hindu Higher Secondary School
Karumbur03-2011
SSC -
Hindu Higher Secondary School
Karumbur03-2009
Skills
- KPI Tracking
- KPI Analysis
- Strategic Account Development
- Sales Team Training
- Sales Reporting
- Sales Tracking
- Market and Competitive Analysis
- CRM Software
- Sales Operations
- Rapport and Relationship Building
- Operations
Languages
Tamil
First Language
Tamil
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
kannada
Intermediate (B1)
B1
Timeline
Cluster Manager
S.P Retail Venture Pvt.Ltd (Crocodile)
03.2020 - Current
Head Cashier
Easy Buy Landmark Pvt .Ltd
06.2018 - 02.2020
Cashier
Inmark Retail Pvt.Ltd
03.2016 - 05.2018
BCA - Bachelor of Computer Applications
Islamiah College,Thiruvalluvar Univercity
HSC - Accounting And Finance
Hindu Higher Secondary School
SSC -
Hindu Higher Secondary School
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