Summary
Overview
Work History
Education
Skills
Certification
Personal traits/ Strengths
Work Availability
Timeline
Hi, I’m

PARUL SAINI

Rookee
PARUL SAINI

Summary

Microsoft Office 365 Support Engineer with extensive experience in Office 365, Exchange Online, Security and Compliance. Superior understanding of business
goals and an appetite in applying technology in solving business problems. I am hereby seeking a technical position with a technology company that will allow me to continue practicing and expanding my skill set and knowledge base.

Overview

4
years of professional experience
4
years of post-secondary education
4
Certifications
3
Languages

Work History

Concentrix India private limited.
Gurgaon

Support Engineer
12.2020 - Current

Job overview

Experience of working with Microsoft

  • Managing Identities and syncing them to Office 365 and managing authentication using ADFS, Azure SSO and Azure Active Directory Premium.
  • Securing Office 365 with solutions like EOP, ATP, configuring DMARC and DKIM for anti-spoofing and protection from spam and phishing.
  • Issue related to Mail flow, free busy, outlook connectivity, configuring SMTP, IIS relays.
  • Running PowerShell cmdlets.
  • Backing up data and content through advanced eDiscovery and content search.
  • Provisioning and configuring the Office 365 tenant and maintaining hybrid deployments of on-prem exchange environment with Office 365 plus different other ways to migrate multiple email accounts to Office 365 including stage and cutover migrations.
  • Migrating from tenant to tenant and from different domain to Office 365.
  • Managing reports for auditing, Journaling and other activities through security and compliance center.

ACCENTURE
Gurgaon

IT Support Associate
01.2020 - 09.2020

Job overview

Experience of working with National Health Service (N.H.S), United
Kingdom.

  • Troubleshooting the Mail's and WEBSITE issue for N.H.S .
  • Recovering the Mail's and ID's for the users.
  • Taking Administrative rights and solving the problems of the users.
  • Fixing Outlook, user profile, calendar and email delivery issue.
  • Using Service now for working on tickets.


AEGIS PVT. LTD.
Gurgaon

Senior Executive
03.2019 - 01.2020

Job overview

Experience of working with AIRTEL

  • Data handling in MS-Excel and MS Office, using CRM based on Oracle.
  • Customer Service experience in B2C.

TELEPERFORMANCE
Gurgaon

Technical Support Associate
03.2019 - 01.2020

Job overview

  • Experience of working with ADOBE
    Helping customers with designs, drawings, and illustrations for product
    labels, cartoons, direct mail, or television.
  • Implement and maintain configuration control systems.
  • Explaining customers Design complex graphics and animation, using
    independent judgment, creativity, and computer equipment.
  • Helping them with Application (Indesign and Illustrator) related problems and troubleshoot over remote session.

Education

Methodist Girls PG College
Roorkee, India

Bachelor's of Commerce
07.2014 - 05.2017

Greenways Modern Sr Secondary School
Roorkee, India

12th ( H.S.C ), C.B.S.E from Commerce
04.2013 - 03.2014

Skills

Exchange Online

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Certification

MS-100 M365 Identity and Services

Personal traits/ Strengths

  • Good logical, analytical & creative thinking.
  • Quick grasping of situations, demands & technologies.
  • Positive attitude, ability to work in team, and to take the lead as and when required.
  • Ability to work for long hours.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Support Engineer

Concentrix India private limited.
12.2020 - Current

IT Support Associate

ACCENTURE
01.2020 - 09.2020

Senior Executive

AEGIS PVT. LTD.
03.2019 - 01.2020

Technical Support Associate

TELEPERFORMANCE
03.2019 - 01.2020

Methodist Girls PG College

Bachelor's of Commerce
07.2014 - 05.2017

Greenways Modern Sr Secondary School

12th ( H.S.C ), C.B.S.E from Commerce
04.2013 - 03.2014

MS-100 M365 Identity and Services

MS-500 M365 Security Administrator

MS-203 M365 Messaging

MS-900 M365 Fundamentals

PARUL SAINI