Parul Singh
Sr. CUSTOMER CARE EXECUTIVE
New Delhi
Summary
To work in a firm with a professional work driven environment where I can utilized and apply my knowledge, skills which would enable me to grow while fulfilling organizational goals. I am open to challenges and I believe in positive attitude.
Overview
7
7
years of professional experience
Work History
Sr. Customer Care Executive (Chat)
Concentrix Daksh India PVT LTD
Gurgaon
11.2018 - 11.2022
- Worked as Chat support for Sprint/T-Mobile (USA Telecommunication Companies)
- Coordinated timely responses to online customer communication and researched complex issues.
- Helped large chat volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Kept accurate records of all customer interactions and transactions.
Sr. Process Associate
Genpact India Pvt Ltd
Gurgaon
04.2017 - 11.2018
- Worked as Chat support For Samsung websites globally.
- Resolved concerns with products or services to help with retention and drive sales.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
Travel Expert
Intelenet Global Services
New Delhi
07.2015 - 01.2017
- Worked as Travel Expert and created holiday packages as per customers requirements
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Collaborated with colleagues to create and promote special travel packages.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
National School of Open Learning
New Delhi 04.2001 -
CBSE Board
New DelhiBachelor of Arts - Political Science
University Of Delhi (regular)
New Delhi 04.2001 -
Skills
Customer care
undefinedTimeline
Sr. Customer Care Executive (Chat)
Concentrix Daksh India PVT LTD
11.2018 - 11.2022
Sr. Process Associate
Genpact India Pvt Ltd
04.2017 - 11.2018
Travel Expert
Intelenet Global Services
07.2015 - 01.2017
National School of Open Learning
04.2001 -
Bachelor of Arts - Political Science
University Of Delhi (regular)
04.2001 -
CBSE Board
Similar Profiles
Chandan GuptaChandan Gupta
Associate – Scheduling at Concentrix Daksh India Pvt. Ltd.Associate – Scheduling at Concentrix Daksh India Pvt. Ltd.
Keshav AgarwalKeshav Agarwal
Sr. Representative, Operations. at Concentrix daksh India Pvt. Ltd.Sr. Representative, Operations. at Concentrix daksh India Pvt. Ltd.
Hemant GayakwadHemant Gayakwad
Senior Representative at Concentrix Daksh India Pvt Ltd.Senior Representative at Concentrix Daksh India Pvt Ltd.
Shubham SagarShubham Sagar
Advisor II Transaction Processing at Concentrix Daksh India Pvt ltdAdvisor II Transaction Processing at Concentrix Daksh India Pvt ltd
Nitin DhamijaNitin Dhamija
Chief Finance Officer (CFO) at Expo Stand Services Pvt. Ltd.Chief Finance Officer (CFO) at Expo Stand Services Pvt. Ltd.