Summary
Overview
Work History
Education
Skills
Websites
Certification
Extracurricular Activities
Disclaimer
Languages
Personal Information
Timeline
Generic

Parvathi Amnaje

Hyderabad

Summary

IT professional with 5.5 years of experience in IT Asset Management (ITAM) and IT Service Management (ITSM) solutions. Proficient in configuring and tailoring business requirements. Strong skills in debugging scripts. Tasked with delivering proof of concepts and executing user stories in both ITSM and ITAM.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate

11.2022 - 11.2024
  • Engaged in Field Service Management for a UK telecommunications client
  • Initiated dynamic scheduling from the ground up while collecting and analyzing client requirements
  • Completed a short-term project for the client by developing an application for the ServiceNow Agent Mobile, demonstrating strong skills in ServiceNow mobile development
  • Executed out-of-the-box implementations of HAM Pro and SAM Pro
  • Facilitated the integration of a SaaS portal with Adobe, Microsoft, VMware, and Oracle Glas for SAM licenses and user subscription information
  • Worked on the integration of SCCM and Intune with ServiceNow by utilizing graph connectors
  • Activated HAM and SAM features such as normalization and content service setup within the ITAM module
  • Led training sessions on the HAM and SAM workspace/dashboard functionalities

Associate Consultant

10.2021 - 11.2022
  • Collaborated on gathering requirements, delivering proof of concepts, and conducting user training sessions with process owners
  • Utilized business rules, script includes for data retrieval, and transformation maps to replicate data from the live environment to lower environments
  • Imported Configuration Items (CIs) from third-party applications through import set tables
  • Set up key performance indicators, metrics, operational level agreements, and service level agreements for the business
  • Employed the Performance Analytics module to develop dashboards and scorecards
  • Developed record producers to ensure their visibility from the portal within widgets
  • Created user manuals and technical design documentation for the business

Senior Systems Engineer

06.2020 - 09.2021
  • Contributed to the Supply Chain Management project within the Enterprise Supplying Planning Module
  • Proficient in Batch Scripting and PL/SQL development
  • Streamlined tasks by utilizing REST APIs for different catalog items, enabling integration between the ServiceNow production instance and lower environments to enhance data flow efficiency
  • Developing, coding, and presenting Proof of Concepts (POCs) to clients in knowledge management

Systems Engineer

05.2018 - 05.2020
  • Engaged in the comprehensive design and development of catalog items and order guides by utilizing workflows and flow designers to initiate approvals, tasks, notifications, and more
  • Created custom tables and executed transform maps and data sources
  • Developed Catalog Client Scripts, UI policies, UI action buttons, flow designers, and workflow Run Scripts
  • Optimized the Notification process by implementing Event notifications and Outbound notifications as needed
  • Crafted the complete change management approval workflow through script includes
  • Set up Incident Management from the ground up to ensure the form's visibility to specific domains by using ACLs
  • Designed catalog items featuring sequential and parallel approvals through workflows to activate notifications, events, and tasks via business rules

Education

B. Tech - Electronics and Communications

Teegala Krishna Reddy Engineering College
01.2017

Intermediate - Mathematics, Physics & Chemistry

Narayana Junior College
01.2013

Skills

  • ServiceNow
  • PL/SQL
  • JavaScript
  • Python
  • Agile Methodology
  • HTML/CSS

Websites

Certification

Certified ServiceNow System Administrator

Extracurricular Activities

Executive Member for college fests i.e. ZIGNASA 2K15 and SHIZENY 2K15 Participated in dance competitions and flash mobs, winning a couple of them.

Disclaimer

I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge.

Languages

  • English
  • Hindi
  • Marathi
  • Kannada
  • Telugu

Personal Information

  • Date of Birth: 05/18/95
  • Nationality: Indian
  • Marital Status: Married

Timeline

Associate

11.2022 - 11.2024

Associate Consultant

10.2021 - 11.2022

Senior Systems Engineer

06.2020 - 09.2021

Systems Engineer

05.2018 - 05.2020

B. Tech - Electronics and Communications

Teegala Krishna Reddy Engineering College

Intermediate - Mathematics, Physics & Chemistry

Narayana Junior College

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Parvathi Amnaje