Parvesh Sriram

Project: Domain-Separated Multi-Tenant Implementation

Role: ServiceNow Developer

Responsibilities:

• Worked on a domain-separated ServiceNow instance to support multiple business entities, ensuring strict data and process separation within the ITSM environment.
• Configured and customized ITSM modules including Incident, Problem, Change, Request, and Knowledge Management to meet domain-specific requirements.
• Built and maintained domain-aware Service Catalog items with dynamic variables, approvals, and automation using Flow Designer.
• Developed workflows, business rules, client scripts, UI policies, and Inbound Actions tailored to each domain's operational needs.
• Configured many emails templates notifications with Event Registry. Implemented email inbound actions to process alerts as incidents.
• Managed access controls (ACLs), roles, and user permissions to enforce secure domain-level data isolation.
• Created and promoted Update Sets to migrate domain-specific configurations and customizations across development, test, and production environments.
• Collaborated with cross-functional teams to gather domain-specific requirements and implement scalable ITSM solutions aligned with ITIL best practices.
• Participated in platform upgrades and regression testing to ensure domain integrity and minimize business disruption.
• Authored detailed documentation for domain configurations, Service Catalog items, and custom logic to support team collaboration and knowledge retention.
• Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.