Power BI
Parvez Chalil
Senior Manager - Business Devlopment/ Operations (Certified Data Analyst)
Panjim
Summary
Strategic and results-driven Senior Manager with an MBA from GIM, Goa, and a robust background of Master of Engineering in Electronics Communication and Instrumentation. Adept at spearheading business development initiatives, demonstrating expertise in strategic planning, data analytics, and relationship management. Possessing nearly a decade of experience, I have successfully led diverse teams in driving revenue growth, optimizing operations, and fostering client partnerships across various industries. Proficient in leveraging advanced technical skills, including Power BI, Python, and CRM tools, to achieve operational excellence and deliver measurable results. Proven track record in orchestrating the entire product lifecycle, ensuring customer satisfaction, and implementing efficient supply chain and inventory management. An effective communicator and visionary leader committed to achieving organizational success through innovation, analytical acumen, and decisive management.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
SENIOR MANAGER
Digital Bridge International
08.2022
- As a Senior Manager overseeing a diverse portfolio of cutting-edge products, including Cubical Health, Interactive Panel, Zero-Touch Farming, 3D Hologram, and Robotic Lab, I hold a multifaceted role crucial for the success of our business
- My key responsibilities encompass: Pricing Strategy, Diversification Strategies, Budget Management, Product Lifecycle Management, Importation Oversight, Store and Inventory Management, Strategic Marketing, Team Leadership, Collaboration and Partnerships, Training Programs Development, Strategic Planning and Financial Management, Client and Partner Relationship Management, Employee Development, Technology Solutions Oversight, Regulatory Compliance, Technology Trends Awareness.
SERVICE MANAGER
Voltas Limited
06.2021 - 08.2022
- Headed Goa Service under Pune Branch, overseeing 4 authorized partners with 26 Engineers
- Managed sales service for 2 Distributors, 3 Modern trade networks, and 26 Dealers
- Ensured satisfaction of end users while adhering to SLA standards
- Drove high NPS scores by maintaining quality service, executing and monitoring service processes according to company terms
- Provided technical guidance to Installers for critical cases, conducted regular training to improve the knowledge of field service engineers and Customer Care Operators (CCOs).
BRANCH SERVICE MANAGER
Haier Appliances India Pvt Ltd
03.2020 - 05.2021
- Headed Goa Branch, overseeing operations in North Goa & South Goa
- Managed 1 DSC and 2 Authorized Service Centers, handling a total call load of approximately 2000 per month
- Executed plans and strategies to achieve SLAs, focusing on TAT, CSI, and Network Evaluation for customer satisfaction
- Collaborated with SCM and inventory teams to forecast, plan, and control inventory, ensuring smooth operations and reverse logistics
- Conducted regular visits to Chain stores, Dealers, and Distributors to address service quality and resolve pending issues
- Provided guidance and support to the team, continuously upgraded their knowledge through training, and identified revenue leakages to improve franchisee profitability.
MERCHANT RELATIONSHIP MANAGER
HDFC BANK
05.2019 - 03.2020
- Established relationships with existing merchants and helped them by resolving their POS machine and account related queries
- Mapped with 32 branches of South Goa to increase net volume and sales
- Managed 14 direct sales executives for business growth.
ASSISTANT MANAGER
Bharti Airtel
01.2017 - 05.2019
- Handled Airtel Digital TV services in Goa and Mumbai locations
- Managed a large customer base and ensured timely service response
- Implemented strategies to reduce churn percentage and maximize revenue.
AREA SERVICE INCHARGE
Tekcare India Pvt Ltd
06.2014 - 12.2016
- Served as Area Service Incharge at Videocon's Bangalore branch, overseeing four Authorized Service Centers (ASC) and the Premier Service wing
- Managed after-sales service for consumer durable products, particularly ACs
- Provided training on high-end products and assessed customer satisfaction.
Education
Certification - Data Science, ML and AI -
IIM Kozhikode
MBA - undefined
Goa Institute of Management
M.E [ECI] - undefined
Goa Engineering college
B.E [ECE] - undefined
MIT, Mandsaur
Skills
Power Bi, Excel, Python, Data Science, Machine Learning, CRM,
undefinedAccomplishments
- Won "Graduate research in Engineering and Technology" award by "Interscience Research Network" May'2013 for international conference.
- Journal Publication on "Speech recognition based Embedded control system" in international journal of Electronics Signals and Systems, Vol. 3, ISSUE:1 of IOAL journals.
- National Conference on Electronic Technologies "NCET" '13 Goa.
- Chief coordinator and Event manager in "Eclectic 11" Techfest MIT, Mandsaur M.P.
- Won two prizes in National level paper presentation at Technokumbh'10, MIT Ujjain, and Citronics'10, CITM Indore on topic "WITICITY".
- First prize in Documentary making at Sangam'10, MIT Mandsaur.
- Won many prizes in Drawing and Painting competition at school level.
Personal Information
- Father's Name: Ussain Chalil
- Date of Birth: 06/12/1989
- Gender: Male
Internship
- Teracom PVT. LDT, Goa, 28 days, Training on OFC cable
- Crompton Greaves, Goa, 60 days, Apprenticeship on FLP motors
Qualities And Strengths
Adaptable, Punctual, Innovative, Hardworking, Strong will power and quick learner
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge, and belief & I bear the responsibility for the correctness of the above-mentioned particulars.
Software
Data Science
Microsoft Excel
Microsoft Power point
Python
Certification
Professional Certificate in Data Science, Machine Learning and. Artificial Intelligence from IIMK
Interests
Gadgets news, Driving, Drawing, Traveling, Adventure, Bike Riding, Cricket, Table Tennis
Timeline
Professional Certificate in Data Science, Machine Learning and. Artificial Intelligence from IIMK
08-2023
SENIOR MANAGER
Digital Bridge International
08.2022
SERVICE MANAGER
Voltas Limited
06.2021 - 08.2022
BRANCH SERVICE MANAGER
Haier Appliances India Pvt Ltd
03.2020 - 05.2021
MERCHANT RELATIONSHIP MANAGER
HDFC BANK
05.2019 - 03.2020
ASSISTANT MANAGER
Bharti Airtel
01.2017 - 05.2019
AREA SERVICE INCHARGE
Tekcare India Pvt Ltd
06.2014 - 12.2016
Certification - Data Science, ML and AI -
IIM Kozhikode
MBA - undefined
Goa Institute of Management
M.E [ECI] - undefined
Goa Engineering college
B.E [ECE] - undefined
MIT, Mandsaur
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