Pavan ERL
Customer Account Manager
Bangalore
Summary
15 Plus years’ Experience Professional with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Operations & Business Development Head
SASMOS HET TECHNOLOGIES LTD
BANGALORE
10.2017 - Current
- Developing strategic operating and business development plans that reflect longer-term objectives and priorities established by Board.
- Closely monitoring operating and financial results against plans and budgets taking remedial action where necessary and informing Board of significant changes
- Proven ability to work with geographically dispersed cross functional teams
- Forecasting business requirements and aligning operational capacity inline with business requirements
- Keeping abreast of Customers news and market forces that may have both adverse or positive influence on organization.
- Worked along with 20 different customers and achieved highest customer satisfaction levels.
- Lead and motivated team of 80 to deliver desired results.
- Streamlined internal processes to improve efficiency for better customer service experience.
Bid Program Manager
TATA Power SED (Strategic Engineering Division)
12.2015 - 09.2017
- Manage virtual bid teams and inputs from variety of stakeholders.
- Understand and formulate price strategies based on market scenario.
- Identifying risks involved beforehand and chalking out risk mitigation plans.
- Arrange all post bid reviews with customers, post contract award.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Prepared and Submitted Bids in line with DPP and DAP of Indian Government
- Worked on bids ranging from 100 crores to 5000 Crores Projects
Executive Assistant to EVP
Zubair Furnishing
04.2014 - 12.2015
- Preparing and Monitoring ABP (Annual Business Plan) for next 5 years
- Developing relationships with key operational contacts, both internal and external
- Leading or participating on all strategy related meetings with other vice presidents and corporate office
- Taking up special projects/ critical projects as Project manager and delivering
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with Organizational goals.
- Analyzed various enduring problems in departments like purchase, projects and production and suggested various methods and controls to resolve these problems.
Project Manager, Executive Assistant to COO, PPC
TATA Power SED (Strategic Engineering Division)
03.2010 - 03.2014
- Excellent forecasting and estimating operating revenues of organization for next five years and envisaging concerns
- Effective communication with all Internal and External Stake holders by exhibiting strong interpersonal, good reasoning and analytical skills
- Fostered culture of innovation and creativity within project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Achieved 95% of ABP targets consecutively for two years.
Education
MBA - Operations Management
Sikkim Manipal University
Bengaluru 03.2010 - 05.2012
Bachelor of Science - Mechanical Engineering
Koneru Lakshmaiah University
Vijayawada 03.2005 - 03.2009
Skills
Order Management
Financial and Analytical Acumen
Order Management
Cost Effective Strategies
Customer Acquisition & Retention
Data Analytics
Revenue Forecasting
Accomplishments
- Achieved CAGR of more than 85% in Middle east BU within 1 year of takeover.
- Achieved & Sustained Gold Rating (100% OTD and 100% Quality) in Boeing and LM
- Demonstrated Excellence in execution of Lockheed Martin programs.
- Youngest Person to be Project Manager in Tata power SED in 2013
- Selected as Executive Assistant to COO within 2 years of Joining Tata Power
- Identified as “Future leader” of the organization and given special assignments.
- Selected as one of the Hi-Potential leaders in Tata Power SED in 2012
- Designated as Super Project Manager for Critical projects in Zubair Furnishing
Skill Sets Traits
- Team Management – 3 different teams
- Budgeting and forecasting
- MIS, KPI’s & Dashboard
- Unsurpassed work ethic
- Cost Effective Strategies
- Project Planning and Execution
- Result orientation
Personal Information
Date of Birth: 03/26/88
Extracurricular Activities
Organized various national level technical meets conducted in College like MIPFEST-07, MIPFEST-08, and MIPFEST 09. Started a Social service organization "Aacharana Charitable Foundation Regd.No: 1052/08" and running it successfully for more than 11 years through which we nearly saved 5500 lives by donating blood, provided various Basic amenities to the Orphans and as well as Academically Adopted 205 Children.
Certification
IPMA Level C
Timeline
IPMA Level C
01-2022
Operations & Business Development Head
SASMOS HET TECHNOLOGIES LTD
10.2017 - Current
Bid Program Manager
TATA Power SED (Strategic Engineering Division)
12.2015 - 09.2017
Executive Assistant to EVP
Zubair Furnishing
04.2014 - 12.2015
Project Manager, Executive Assistant to COO, PPC
TATA Power SED (Strategic Engineering Division)
03.2010 - 03.2014
MBA - Operations Management
Sikkim Manipal University
03.2010 - 05.2012
Bachelor of Science - Mechanical Engineering
Koneru Lakshmaiah University
03.2005 - 03.2009