Pavan Mallipudi
Bangalore
Summary
Motivated professional with a proven track record of meeting organizational needs through consistent and organized practices. Demonstrates strong work ethic and adaptability, excelling in high-pressure environments. Skilled in mastering new skills quickly and working effectively without supervision. Exceptional interpersonal skills enhance collaboration and contribute to brand enhancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Infra Managed Service Specialist
Accenture solutions pvt ltd
Benguluru
07.2021 - Current
- Drove EUC initiatives, overseeing OS lifecycle, patching, application deployment, and endpoint compliance.
- Defined standards and best practices to enhance user experience and operational efficiency.
- Served as SME for SCCM/MECM in packaging, patching, OS upgrades, and reporting.
- Designed and optimized task sequences while troubleshooting L3 issues and supporting Intune/MDM integration.
- Led and mentored global EUC team to ensure adherence to SLA/KPI targets.
- Managed resource planning and task allocation, acting as escalation point for complex issues.
- Collaborated with stakeholders to deliver EUC solutions aligned with business objectives.
- Oversaw transitions, maintained documentation, and provided compliance/project updates to leadership.
Technical Lead
Cognizant
Bangalore
09.2019 - 07.2021
- Delivered L3 support for Windows operating system devices, ensuring rapid incident resolution.
- Managed a team of 5 members across shifts to accommodate client time zones.
- Configured SCCM site systems and resolved monthly patch failures and application installation issues.
- Collaborated with Microsoft to identify and implement effective solutions for complex challenges.
- Provided resolutions for incidents requiring L3 support, prioritizing urgent matters.
- Achieved high acknowledgment rates in incident resolution, emphasizing urgency and efficiency.
- Influenced team performance, maintaining strong patch compliance despite challenges.
- Showcased quarterly team performance by consistently meeting SLA targets.
Administrator
Microland
Bangalore
02.2018 - 09.2018
- Deployed applications using SCCM to optimize operational efficiency.
- Installed and troubleshot SCCM clients, promptly resolving failures.
- Managed application lifecycle within Retail Food & Beverages sector to enhance service delivery.
- Maintained accurate records and files for streamlined access by staff.
- Executed software deployments using SCCM across multiple systems.
- Developed and maintained application packages for efficient installation.
- Provided technical support for SCCM-related issues to ensure staff productivity.
Associate Engineer
Capgemini
Bangalore
02.2018 - 09.2018
- Managed SCCM workstations, ensuring compliance through regular monthly patching.
- Provided primary support for application installation issues and resolved patch failure devices.
- Maintained SCCM infrastructure, reconfiguring failed components to restore functionality.
- Created management points, distribution points, and software update points based on operational needs.
- Monitored device health using tools such as Smart Center, Travers, and Summit.
- Configured thresholds for network devices, Windows devices, and various appliances.
- Oversaw financial and insurance activities to ensure strategic alignment with IT operations.
Project Engineer
Wipro Technologies Pvt Ltd
Bangalore
11.2014 - 02.2018
- Led project teams to align staffing with specific project requirements.
- Ensured team deliverables met quality standards through technical expertise.
- Estimated project budgets and conducted effort analysis for service delivery.
- Implemented project activities across multiple short-term initiatives.
- Transitioned projects using a thorough checklist to facilitate handover to BAU teams.
- Provided high-level solutions and managed escalated P1/P2 bridge calls.
- Managed devices via MECM for software, patch, OS, and application deployments.
- Created cloud management gateway to migrate on-premises environments to cloud for modern desktop management.
Education
Graduate -
Aditya Educational Institutions
Kakinada, India05.2013
Intermediate - Mathematics, Physics and Chemistry
Pragati Junior college
Kakinada, India04.2010
Secondary school of Education -
ST.Anthony's High School
India04.2006
Skills
- Project management and budgeting
- Technical support and device management
- Software deployment and system configuration
- Stakeholder collaboration
- Team leadership and process improvement
- Resource allocation
- Application deployment
- SCCM management
- Cloud computing
- Patch management
Personal Information
- Date of Birth: 06/29/90
- Gender: Male
- Nationality: Indian
Certification
- Certified in AZ-104, MD-102, and ITIL
Accomplishments
- Best Performer
Languages
Telugu
First Language
Hindi
Advanced (C1)
C1
English
Proficient (C2)
C2
Timeline
Infra Managed Service Specialist
Accenture solutions pvt ltd
07.2021 - Current
Technical Lead
Cognizant
09.2019 - 07.2021
Administrator
Microland
02.2018 - 09.2018
Associate Engineer
Capgemini
02.2018 - 09.2018
Project Engineer
Wipro Technologies Pvt Ltd
11.2014 - 02.2018
Graduate -
Aditya Educational Institutions
Intermediate - Mathematics, Physics and Chemistry
Pragati Junior college
Secondary school of Education -
ST.Anthony's High School
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