Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Accomplishments
Languages
Timeline
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Pavan Mallipudi

Pavan Mallipudi

Bangalore

Summary

Motivated professional with a proven track record of meeting organizational needs through consistent and organized practices. Demonstrates strong work ethic and adaptability, excelling in high-pressure environments. Skilled in mastering new skills quickly and working effectively without supervision. Exceptional interpersonal skills enhance collaboration and contribute to brand enhancement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Infra Managed Service Specialist

Accenture solutions pvt ltd
Benguluru
07.2021 - Current
  • Drove EUC initiatives, overseeing OS lifecycle, patching, application deployment, and endpoint compliance.
  • Defined standards and best practices to enhance user experience and operational efficiency.
  • Served as SME for SCCM/MECM in packaging, patching, OS upgrades, and reporting.
  • Designed and optimized task sequences while troubleshooting L3 issues and supporting Intune/MDM integration.
  • Led and mentored global EUC team to ensure adherence to SLA/KPI targets.
  • Managed resource planning and task allocation, acting as escalation point for complex issues.
  • Collaborated with stakeholders to deliver EUC solutions aligned with business objectives.
  • Oversaw transitions, maintained documentation, and provided compliance/project updates to leadership.

Technical Lead

Cognizant
Bangalore
09.2019 - 07.2021
  • Delivered L3 support for Windows operating system devices, ensuring rapid incident resolution.
  • Managed a team of 5 members across shifts to accommodate client time zones.
  • Configured SCCM site systems and resolved monthly patch failures and application installation issues.
  • Collaborated with Microsoft to identify and implement effective solutions for complex challenges.
  • Provided resolutions for incidents requiring L3 support, prioritizing urgent matters.
  • Achieved high acknowledgment rates in incident resolution, emphasizing urgency and efficiency.
  • Influenced team performance, maintaining strong patch compliance despite challenges.
  • Showcased quarterly team performance by consistently meeting SLA targets.

Administrator

Microland
Bangalore
02.2018 - 09.2018
  • Deployed applications using SCCM to optimize operational efficiency.
  • Installed and troubleshot SCCM clients, promptly resolving failures.
  • Managed application lifecycle within Retail Food & Beverages sector to enhance service delivery.
  • Maintained accurate records and files for streamlined access by staff.
  • Executed software deployments using SCCM across multiple systems.
  • Developed and maintained application packages for efficient installation.
  • Provided technical support for SCCM-related issues to ensure staff productivity.

Associate Engineer

Capgemini
Bangalore
02.2018 - 09.2018
  • Managed SCCM workstations, ensuring compliance through regular monthly patching.
  • Provided primary support for application installation issues and resolved patch failure devices.
  • Maintained SCCM infrastructure, reconfiguring failed components to restore functionality.
  • Created management points, distribution points, and software update points based on operational needs.
  • Monitored device health using tools such as Smart Center, Travers, and Summit.
  • Configured thresholds for network devices, Windows devices, and various appliances.
  • Oversaw financial and insurance activities to ensure strategic alignment with IT operations.

Project Engineer

Wipro Technologies Pvt Ltd
Bangalore
11.2014 - 02.2018
  • Led project teams to align staffing with specific project requirements.
  • Ensured team deliverables met quality standards through technical expertise.
  • Estimated project budgets and conducted effort analysis for service delivery.
  • Implemented project activities across multiple short-term initiatives.
  • Transitioned projects using a thorough checklist to facilitate handover to BAU teams.
  • Provided high-level solutions and managed escalated P1/P2 bridge calls.
  • Managed devices via MECM for software, patch, OS, and application deployments.
  • Created cloud management gateway to migrate on-premises environments to cloud for modern desktop management.

Education

Graduate -

Aditya Educational Institutions
Kakinada, India
05.2013

Intermediate - Mathematics, Physics and Chemistry

Pragati Junior college
Kakinada, India
04.2010

Secondary school of Education -

ST.Anthony's High School
India
04.2006

Skills

  • Project management and budgeting
  • Technical support and device management
  • Software deployment and system configuration
  • Stakeholder collaboration
  • Team leadership and process improvement
  • Resource allocation
  • Application deployment
  • SCCM management
  • Cloud computing
  • Patch management

Personal Information

  • Date of Birth: 06/29/90
  • Gender: Male
  • Nationality: Indian

Certification

  • Certified in AZ-104, MD-102, and ITIL

Accomplishments

  • Best Performer

Languages

Telugu
First Language
Hindi
Advanced (C1)
C1
English
Proficient (C2)
C2

Timeline

Infra Managed Service Specialist

Accenture solutions pvt ltd
07.2021 - Current

Technical Lead

Cognizant
09.2019 - 07.2021

Administrator

Microland
02.2018 - 09.2018

Associate Engineer

Capgemini
02.2018 - 09.2018

Project Engineer

Wipro Technologies Pvt Ltd
11.2014 - 02.2018

Graduate -

Aditya Educational Institutions

Intermediate - Mathematics, Physics and Chemistry

Pragati Junior college

Secondary school of Education -

ST.Anthony's High School

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Pavan Mallipudi