Highly accomplished Chief Manager with a track record of developing and implementing
efficient operations systems. Skilled in maximizing customer satisfaction, strengthening
brand image, and enhancing profitability. Proficient in process articulation, execution,
project management, and leadership. Known for driving operational improvements, cost
reduction, mentoring teams, and ensuring compliance with service standards and SLAs.
Key Skills Process Articulation Execution, Results, Leadership Risk & Compliance
Project Management Service Strategy Process Audit
Automation Analytical Thinking SLA & TAT
Vendor Management Performance Monitoring Communication
Team Mentoring Management Reports Digital solution
Education
Master of Business Administration - undefined
NIBM
2016
Master of Commerce - undefined
Acharya Nagarjuna University
2005
Bachelor of Commerce - undefined
Acharya Nagarjuna University
1998
Interests
>, Cost saving – Rs137L/month >Direct Rejections – 256% to 060%
Jan 2011-Present Sep 2007-Jul 2010 Feb 2006-Sep 2007 Jan 2003-Jan2004
Chief Manager Process Specialist Process Associate Manager-Development
ICICI Bank Ltd UBS Service Centre India ADP Pvt Ltd Shriram Group,
, Pavankumar Mynampati
Operations Leadership
UBS Service Centre India Pvt Ltd, Hyderabad
Worked on OTC Derivative products, handled portfolios of top tier Investment Banks
Initiated mark to market difference and analysing the portfolio trends
Handling the team of investigators and ensuring resolving the issues of Service Level
Agreements
ADP Pvt Ltd, Hyderabad
Collected, updated, and maintained reference data into the database whilst ensuring accuracy
and integrity
Setting up of fixed income securities and money market instruments
Coordinated with the international data vendors- financial interactive data, S&P, euroclear
Shriram Group
Agency and distributor management
Training to the staff, agents, and distributors
Handled regional operations of Investments, Consumer loans and Insurance
Additional Information
Awards National wide Champion Award FY 2019-20
Customer First Award FY 2012-13
Eagle Eye Award FY 2013-14
Champions League Award FY 2016-17, 2017-18
Impact Snap >Error Reduction – 5.12% to 0.48% >TAT Reduction – 2hrs to 1hr
Personal Date of birth, Address Muthangi, Hyderabad 502300
Marital Status
Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))