Nivedita Dasgupta

• Medical and Machinery Equipment Product head of South Region.
• Liasing and relationship build up with OEM , Dealer, Customers.
• Leads sourcing , generating and distribution to Sales team for conversion.
• MoU signing with schemes and facilities.
• Followup internal and external stake holders fo pre and post disbursement process .
• Participating in Events and show to promote and establish visibility,branding of the Company.
• Maintain Dscr , market penetrations, strategy and business growth.
• Coordinate with legal for execution of MoU .
• Customer engagement and manage CRM Escalations/Grievances.
• Ensure Resolution and closure within TAT Meet all Monthly Business targets parameters.
• To act as a point of client contacts with quick closure of the critical cases.
• Liaise with internal stake holders with new process implementation among team and monitor the same.

• Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the Branch and meet the Value, Volume and channel
• Responsible for acquisition of CASA, Term Deposits and managing relationship value (RV) of existing TASC
• Generate leads for other banking products offered by the bank like Assets, insurance, TPP etc
• Handle the service requirement of customers, Handle the investment portfolio of the customer
• Position our value proposition linking benefits to the customer's key business requirement/issues
• Organize various lead generation activities for the branch
• Go along with the team members on calls while meeting some important customers
• Maintaining knowledge on all bank products and services
• Develops new and expands existing High Net worth Customer relationships for liabilities and retail assets
• Compliance & Risk Responsibilities maintaining confidentiality of information gathered from clients

Retail branch banking products and customer service solutions.

Coordinate fulfillment of business targets within TaT by leveraging customer engagement strategies.

to function as main point of contact for mapped accounts and relationship for end-to-end customer service.

CRM, operations, and transaction handling executed flawlessly

Maintain SQI,CPI score card with all parameters.

• Responsible for soft bucket collection and Account Management Teams South zone
• Constant monitor, keeping a track with field officer for bucket collection
• Manage the field collection teams, operations and resources to deliver profitable growth
• Motivate the team to achieve their collection targets
• Define strong Sales processes that drive desired sales outcomes and identify improvements where and when required
• Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
• Compile information and data related to customer and prospect interactions
• Responsible for Collection of outstanding from 0-60 days buckets and coordinate with repo team for seizing for higher buckets dues EMI

• As an Assistant Manager
• B2B and B2C for semi large and mixed category products for East and South Warehouse and Fulfillment centre
• Responsible and accountable for end to end resource and shift plan to meet customer expectation and satisfaction
• Various hourly/weekly/monthly reports related to business operations with all inter departmental activities

• Conduct custom collections campaigns on each client that consist of emails, phone calls and standard mail correspondence
• Develop collections methods that consistently lead to achieving or exceeding company financial goals
• Work closely with team members to create ways to bring in revenue and find success as a group
• Responsible for monitoring accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Work closely with third party agencies and execute recoveries, repossession and disposal of assets effectively
• Assist in the preparation, issuance of loan recall notice and regularly engage in legal

• Responsible for the Development, Monitoring and Implementation of Loans Collections Strategies, Driving Incremental & Step Change Improvement and Providing Suggestions to Top Management
• Resolve billing & customer credit issues and update account status records & collection efforts
• Portfolio Analysis and Developing Strategic Tools for Portfolio Segmentation
• Supervise assigned accounts to identify unresolved debts and Report on collection activity & accounts receivable status
• Research and implement effective collection techniques
• Support the teams in identifying negative areas and profiles in the region
• Co-coordinating with sales team in terms of sales/collection payment/shortage
• Preparing MIS reports to provide feedback to top management on business operations, viz collection, etc
• Supervising defaulters/fraud cases/high value cases/clients and intimating to HO to take appropriate legal actions against them
• Constant interaction with customers/team/telecallers/collection officer/field officer and providing them with all kind Support & advises for 100% collection
• Daily/weekly/monthly reviews with team for collections
• Monitoring of Disbursements for PAN INDIA retail & strategic clients/MFG/Dealer
• Updating the customers regarding their respective accounts for i.e. Delay Payment Charges, Cheque Bouncing Charges, Repo charges, Collection

• In house/corporate selling of all types of Maruti Vehicles and vehicle related products
• Insurance Renewal & complete finance related paperwork
• Handling direct selling and first hand leads generation
• End to end sales closure