Pavithra K
Chennai
Summary
To provide consistent quality performance to my organization, constantly upgrading my skills and knowledge thereby establishing myself as a professional and contributing to the growth of the organization.
PERSONAL PROFILE: Name: Pavithra . K Father’s name: Krishnan .V Dob: 15th Nov 1992 Educational Qualification: - Languages known : English and Tamil
Highly skilled Support Engineer with deep understanding of troubleshooting, system management, and maintaining complex IT infrastructures. Strong ability to provide technical support to teams and end-users, ensuring systems run effectively and efficiently. Known for problem-solving skills, clear communication, and commitment to improving overall operations. Proven track record in enhancing system performance and implementing innovative solutions for technological challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Infra Support Engineer
SERVIMOS technologies pvt Ltd
11.2022 - Current
- (Worked with multiple projects at same)
- Providing technical support: Helping customers with technical issues by phone, email, chat
- Diagnosing and troubleshooting: Identifying and fixing hardware and software problems
- Escalating issues: Moving complex problems to more experienced IT staff
- Documenting issues: Recording problems and solutions for future reference
- Responding to inquiries: Answering calls, emails, and chat messages from customers or staff
- Troubleshooting: Diagnosing and fixing technical issues with computer systems, hardware
- Setting up accounts: Creating new user accounts and profiles, and helping with password issues
- Training: Teaching customers how to use new software and hardware
- Supporting new applications: Helping to roll out new applications and supporting their use
- Documenting issues: Keeping a record of issues and solutions for future reference
- Improving knowledge: Continuously improving knowledge of the industry and creating and maintaining a knowledge database
associate-cs internet
Sutherland global service
06.2020 - 11.2022
- Source chatting and call with user regarding all types of issues in AT&T Products
- Customer Care/Tech Support
- Troubleshooting a variety of devices including phones, tablets and gaming consoles.
- Setting up and configuring new TV (including email and channels transfers and PCs. software settings; diagnosing
Senior telemarketing executive
Sterling Holidays and resorts
09.2019 - 01.2020
- Using cold calling and other lead generation activities to identify potential customers
- Meeting and exceeding sales targets.
- Working with sales teams to schedule appointments
Senior customer relationship officer
Bank bazaar (A &A dhukan financial services Pvt Ltd)
08.2017 - 09.2019
- Source new sales for personal loans through outbound calls who visited bank bazaar.com website
Business Associate Operations
Vertex customer management solution private limited
05.2016 - 08.2017
- Source new sales opportunities through outbound calls and Emails by understanding the customer needs and requirements
Education
RELIGIOUS TOURISM IN ISRAEL
ETHIRAJ COLLAGE FOR WOMEN
Chennai03.2016
B.A - TOURISM AND TRAVEL MANAGEMENT
EITHIRAJ COLLEGE FOR WOMEN
Egmore01.2016
H.S.C - DRESS DESIGNING
CSI BAIN’S HR.SEC.SCHOOL
Kilpauk01.2013
S.S.LC - GENERAL
SEVENTH DAY ADVENTEST MAT.HR.SEC.
01.2011
Skills
- MS-Word
- MS-Excel
- MS-PowerPoint
- Remote support toot: Ticketing system (Jira,service now,CRM)
- Active Directory: User account management, Password resets, Account activation
- Incident management, Problem Management
- Technical support
- Troubleshooting hardware
- User account management
- Customer service
- Documentation practices
- Problem solving
- Effective communication
- Time management
- Incident management
- Remote support
- Knowledge management
- Application support
- Ticket management
- Email configuration
- Multitasking and prioritization
- Problem-solving abilities
- Incident reporting
- Remote Desktop
Certification
- German
- Japanese
- Spanish
- Cross-Culture
- T.I.M.E (Campus Recruitment Training)
Activities
- Successfully participated in the seminar on Women and Cyber Safety, Dynamics of Constitutional and Legal Protection.
- Participated in World Largest Human National Flag Formation, organized by Rotary International District at YMCA College at Nandanam.
- Participated in many inter-school and departmental events.
Professional Efficiencies
- Soft spoken, debonair and disciplined.
- Pleasing personality.
- Efficient in sorting out instantaneously all kinds of services and queries of the customers.
- Adapting expertise with the changing environment.
- Diligent, target-centric and result-oriented.
Hobbies and Interests
- Dress designing
- Makeup artist
Projects
Religious Tourism in Israel, Eithiraj College for Women, Chennai-08, 01/2016 - 03/2016
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Internship
Thomas Cook, Meetings, Incentives, Conferences and Exhibitions (MICE)
Personal Information
- Father's Name: Krishnan V
- Date of Birth: 11/15/92
Timeline
Infra Support Engineer
SERVIMOS technologies pvt Ltd
11.2022 - Current
associate-cs internet
Sutherland global service
06.2020 - 11.2022
Senior telemarketing executive
Sterling Holidays and resorts
09.2019 - 01.2020
Senior customer relationship officer
Bank bazaar (A &A dhukan financial services Pvt Ltd)
08.2017 - 09.2019
Business Associate Operations
Vertex customer management solution private limited
05.2016 - 08.2017
RELIGIOUS TOURISM IN ISRAEL
ETHIRAJ COLLAGE FOR WOMEN
B.A - TOURISM AND TRAVEL MANAGEMENT
EITHIRAJ COLLEGE FOR WOMEN
H.S.C - DRESS DESIGNING
CSI BAIN’S HR.SEC.SCHOOL
S.S.LC - GENERAL
SEVENTH DAY ADVENTEST MAT.HR.SEC.
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