Pradeep Sawant
Pune
Summary
Dedicated and detail-oriented Infrastructure Support Engineer with 1.5 years of experience in managing and maintaining IT infrastructure. Adept at ensuring high availability, security, and performance of IT systems. Committed to staying updated with the latest technologies and best practices in IT infrastructure management.
Overview
6
6
years of professional experience
Work History
Infra Support Engineer
Smile Automation Pvt.Ltd
Pune
01.2023 - Current
- Daily Cloud Server Monitoring in terms of CPU, RAM, Free Space, and other infrastructure. ZylemMIS-related products.
- Cloud Infra & On-Premise Infra - Daily Monitor - DB, Folder, Snapshot Backups, Antivirus Dashboard, Event Logs, Firewall, VPN, Attacks on Server.
- Monitoring Cloud Servers, related auto alerts, critical alerts on SMS or on call, monitoring, and actions on the same.
- Active Participation in ISO Implementation (Related to Network & infra).
- Tickets and issues related to infrastructure assigned to vendor and follow-up.
- Coordination with Cloud Server Provider Vendors, and when required, to get ticket resolved.
- Office Firewall & VPN monitoring, Alerts.
- SEQRites - SAPL Executive management, Logs Monitoring, Alerts, etc.
- Coordination with Security Consultant for Infra Related Security.
- All server –: Security in terms of connectivity, Remote Connections, VPN , Password policy configuration & maintain on all servers.
- All Server -: Antivirus, Backup monitoring & updates.
- Cloud Servers regular OS Patches update monitoring & followup as well as SAPL Users OS Patch update in regular basis.
- New Cloud Server deployment, Hand over to respective Teams & related Tasks.
- New SSL procurement & renewals & Domain pointing.
- Server Migrations related activities With Tech Support team Members.
- Disaster Recovery Mock Drill as servers under VAPT assessment - DR – Configuration & mock drills , related documentation.
- Managed Active Directory infrastructure for a user base of 150+ employees.
- Provided technical support to end-users, resolving hardware and software issues.
Project Engineer
KiAm INTL Pvt.Ltd
Pune
10.2018 - 12.2022
- Design, installation, configuration, integration, testing, and maintenance of Access control, CCTV, FAS, and another security system.
- Conduct customer site surveys and provide sales engineer support including collecting and recording detailed operational, functional, and technical requirements, developing project scope, and providing overall costing for the system.
- Coordinate and review all project documentation, testing, commission procedure, and inspections.
- Installation and Configuration of ACS system software with SQL.
- Completed the Access Management (INTERFLEX & TBS) Project at KPIT, Continental, Persistent, Allegion, Icertis, Mastek, Evolent Health, Majesco, ICICI bank & ICMC Pan India.
- L2 support to all above clients for the access management system.
Education
Bachelor of Engineering - Electronic And Telicommunocatiom.
Dr. DY. Patil Technical Campus
Kolhapur06-2016
Skills
- Active Directory management
- Antivirus management
- Networking
- User Support
- Remote assistance
- Application installations
- Remote support
- AWS Cloud
- Azure
- MSSQL
Timeline
Infra Support Engineer
Smile Automation Pvt.Ltd
01.2023 - Current
Project Engineer
KiAm INTL Pvt.Ltd
10.2018 - 12.2022
Bachelor of Engineering - Electronic And Telicommunocatiom.
Dr. DY. Patil Technical Campus
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