Payel Sen

Associate Product Manager, Tesco, November 2022 - Present. Tesco is a leading retailer in the UK and Republic of Ireland, offering a diverse product range both in-store and online. Leading the inventory management initiatives and Tesco Till support for platform teams as well as WMS

• Developed a product roadmap by analyzing the current state of inventory management, prioritizing issues such as stock discrepancies and inefficient stock tracking, resulting in projected annual cost savings of £720K
• Led the development of a stock API that improved online stock fulfillment by 5% by providing accurate, real-time stock details on the Grocery Home Shopping website
• Reduced supplier queries pertaining to product returns from warehouses by ~12% by designing a self-service workflow for suppliers
• Automated tax amount calculation for Alcoholic products, reducing in-person checks by 20% by implementing new compliance capability, collaborating with legal, UX, and engineering teams.
• Minimized unusable stock by ~11% by creating inventory cycle count algorithm, which prioritized high-turnover products for frequent checks, leading to accurate stock levels in inventory system.
• Decreased annual stock loss by £65K by ideating new capability, which automatically reallocates excess stock to fulfill shortages, ensuring that surplus stock could be efficiently utilized to fulfill demand gaps.
• Reduced the stock inspection time by 25% by implementing new user experience (UX) flow that enables warehouse staff to pause product picking tasks, allowing staff to conduct quality checks of the stock.

• Owned key problem areas by interacting with stakeholders to gather and scope problem statements, using user research, market research, and impact analysis.
• Prioritized product features with cross-functional teams based on business objectives, engineering estimates, and metrics.

Merchant Platform (CoOyo, Oyo Os)

• Launched User Management Modules in 9 countries and reduced ticket volumes by 27%.
• Redesigned homepage for Merchant Platform with personalized Revenue widget sections, and increased adoption by 20% and opt-ins by 10%.

Oyo Consumer and Platform Product.

• Moving CXR by 5% with implementation of Rate Plans and increasing prepaid booking share by 10%, contributing $35K/month of incremental revenue (CM).
• Redesigning after recon refund settlements, and reduced TAT by 50 hrs/refund, and escalation reduction by 77%.

• Managed Customer Experience Reporting application and Report cycle of Leading BFSI Fortune 500 company
• Redesigned business processes used in specific areas by interacting with client-side Business IT Consultant and added functionalities to review non- performing areas and increase efficiency by 20 %
• Spearheaded a team of 6 associates in DataStage, MSBI upgrade and migration project for two leading Retail Clients, reducing overhead cost by 10 %
• Worked throughout Development Life Cycle (SDLC) including requirement gathering, analysis, design, implementation, testing and deployment based on Waterfall and Agile Methodology