P Dinesh Chandu

• Client Relationship Management: Maintaining healthy business relations with clients and ensuring maximum client satisfaction in an expressive manner
• Reporting: Schedule and monitor daily MIS to ensure efficient tracking and execution of accurate reporting.
• Internal Communication: Act as a bridge between Business & Development team and be able to translate the impact of technical changes to customers’ business needs.
• Project Management: Engage closely with the technology and product management teams to help determine the best technical implementation methods as well as a reasonable execution schedule for various projects throughout the year.
• Leading KPIs to ensure smooth operational process and to find bugs in project plan as soon as possible.
• Managing whole website(emistore.com) production and conduct RCA activity of the issues to build permanent resolution.
• Expert in conducting the
• Gathering new requirements information from client to prepare for the future ready support process
• SLA Management: Led and planned SLA process with clients based on internal bandwidth and existing landscape
• Experience in problem solving and communicating about issues with clients and senior management.
• Coordinating with product team to give the new requirements based on client queries and user experience.
• Liaison & Coordination Coordinating and collaborating with various internal departments and clients for better business returns.
• Trainings: Conducting trainings to newly joined co-workers on the process related to the role and organizing refresher sessions on a timely basis.
• Eliminated functional bottlenecks by streamlining communication channels between management and employees.
• Devised processes to boost long-term business success and increase profit levels.

• Resolved problems, improved operations and provided exceptional service.
• Carried out day-to-day duties accurately and efficiently.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Increased efficiency and team productivity by promoting operational best practices.

Delivered customer-centric operations & ensured customer satisfaction by achieving service quality norms; interfaced with clients for suggesting the most viable product range; cultivated relations with them for securing repeat business.

Retail Operations: Managing retail operational requirements including stock management, inventory, scheduling & assigning employees, following up on work results and ensuring smooth running of operations.
Quality & Assurance: Pioneer in setting up the quality process for the first IKEA store in India with the help of product quality specialist and given trainings to colleagues to be in better position to help bottom line sales with good quality products in place to gain best customer experience.
Reducing rejection level & rework through continuous upgradation of quality circles to observe better compliance in line with changing customer requirement.

Desktop Support: Technical support for all the employees related to windows, Networking, and server connectivity issues.