Phani Charan
New Delhi
Summary
Versatile manager experienced in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Proven ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions resulting in positive organizational changes.
Overview
15
15
years of professional experience
5
5
Certification
Work History
Group Manager
AON Consulting India Pvt. Ltd.
Gurgaon
08.2022 - 08.2024
- Utilized customer survey data to identify patterns and understand the preferences of customers.
- Conducted an analysis of customer requirements and existing systems to reveal discrepancies in capabilities.
- Facilitated coordination among stakeholders to ensure alignment between proposed solutions and business objectives.
- Effectively multitasked and upheld high-quality standards across multiple concurrent projects.
- Sustained collaboration with project teams in order to fulfill technical requirements during the entirety of the software development life cycle.
- Delivered technical guidance during post-implementation phases, fixing bugs and making enhancements/upgrades.
- Guided customer implementations by applying repeatable best practices for consistent success.
- Implemented cost-efficient and operationally optimized systems/procedures.
- Facilitated smooth communication channels between various teams to enhance productivity and timely completion of projects.
- Implemented measures to tackle root causes of problems.
Program Manager
Publicis Sapient
Gurgaon
11.2021 - 07.2022
- Created a comprehensive product roadmap to guide the development process from ideation to launch.
- Ensured team remained productive by organizing and conducting regular scrum sessions.
- Partnered with stakeholders, development teams, and business users to determine product attributes.
- Studied competitor products to discover areas for improvement or untapped potentials.
- Provided support to developers by leading sprint planning sessions, daily stand-ups, retrospectives, and demos.
- Validated proposed solutions by participating in design reviews, ensuring compliance with both functional and non-functional requirements.
- Conducted regular on-site visits, virtual meetings, and customer advisory board sessions to acquire detailed use cases and requirements.
- Defined metrics to evaluate product effectiveness and steer ongoing development strategies.
- Managed agile ceremonies of sprint planning, reviews, and retrospectives leading to well-coordinated teams with a persistent focus on improvement.
Lead Business Analyst
Accion Labs
Bangalore
02.2021 - 10.2021
- Analyzed business processes, identified areas for improvement and recommended solutions to enhance efficiency.
- Gathered requirements from stakeholders, documented them in user stories and created process flows as needed.
- Developed reports with visualizations that provided insights into the performance of business operations.
- Created test cases for functional testing, regression testing and system integration testing.
- Coordinated with IT teams to ensure timely delivery of software applications according to specifications.
- Developed training materials and conducted trainings sessions for internal staff members and external customers.
Senior Project Manager
Mercer India Pvt. Ltd.
Gurgaon
04.2009 - 07.2020
- Managed project scope, timeline and budget in alignment with company objectives.
- Coordinated resources across multiple departments and teams to ensure successful completion of projects.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Monitored progress of projects against established timelines and budgets.
- Implemented process improvement initiatives aimed at increasing efficiency within the organization.
- Analyzed data from completed projects in order to identify areas for improvement.
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
- Oversaw quality control throughout the project life cycle to ensure deliverables met or exceeded expectations.
- Led cross-functional teams in planning, executing, and finalizing projects according to strict deadlines and within budget.
Education
MBA - Business Administration And Management
Sikkim Manipal University
Bachelor of Science - Mathematics and Computer Science
Mahatma Gandhi University
Skills
- Client Engagement
- Customer Relations
- Strategic Planning
- Innovation management
- Continuous Improvement
- Quality Control
- Payroll Administration
- Production Management
- Software Development Lifecycle
- Scrum processes
- Agile Best Practices
- Operational Excellence
- Operational Improvements
- Quality Management Systems
Certification
- Certified Scrum Master
- Certified Product Owner
- ITIL V3 Certified (Foundation)
- ISTQB (Foundation)
- Data Analysis including Python
Timeline
Group Manager
AON Consulting India Pvt. Ltd.
08.2022 - 08.2024
Program Manager
Publicis Sapient
11.2021 - 07.2022
Lead Business Analyst
Accion Labs
02.2021 - 10.2021
Senior Project Manager
Mercer India Pvt. Ltd.
04.2009 - 07.2020
MBA - Business Administration And Management
Sikkim Manipal University
Bachelor of Science - Mathematics and Computer Science
Mahatma Gandhi University