PINKI BISWAS
Jhotwara
Summary
I want to utilize my knowledge or skills in an organization and to get some Experience so that I can achieve my objectives along with the objectives of the company
Overview
12
12
years of professional experience
Work History
Cash Operation Analyst
Deutsche Bank
04.2021 - Current
- Maintain cut-off time and agreed turnaround time wherever applicable and adhere to the laid down procedure and policies and ensure that the established service standard are met.
- To maintain a positive working relationship with personnel of other Section/ Division of DBOI GS Pvt. LTD and DB AG
- Process and daily activities and ensuring that all activities are processed as per the standards and have been reviewed and properly approved prior to releasing and strive to exceed the standards. Have clear knowledge of clearing systems.
- Have clear knowledge of swift.
- Have clear understanding of formatting of money transfer payments.
- Have a sound knowledge about CINQ application.
- Have knowledge about DB process.
- Receive and response to customer inquiries via swift in a timely manner.
- Respond to the needs of relationship managers and CMFI team.
- Process queries, investigations using CINQ application.
- Ensure he has assisted in creating proper backup through adequate cross training, within the department.
- Escalate issues to supervisors and managers as per the escalation procedure.
Sales Coordinator
Wholesale box pvt ltd.
Jaipur
12.2016 - 03.2020
- 3 years 3 months experience as a self coordinator for wholesale box internet pvt. Ltd.
- Maintained accurate records of sales activity and generated reports for management review.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Enhanced sales volume through skilled support to both new and inactive customers.
Tele Caller and Quality Auditor
MTS & Idea
Jaipur
01.2014 - 12.2016
- 2 years 11 months experience as a tele caller and quality auditor for MTS & Idea.
- Utilized computer technology to handle high call volumes.
- Kept records of customer interactions and transactions; recording details of inquiries and comments.
- Audit executive calls, for checking the call quality, and taking meeting for how to improve call quality, and customer handling, solving issue while facing in calls.
Education
12th -
Rajasthan Board
Rajasthan01.2012
B.A. - Political Honers
University of Rajasthan
M.A. - Sociology
University of Rajasthan
10th -
Rajasthan Ajmer Board
RajasthanHobbies and Interests
- Dancing
- Home furnishing & Decorating
- Gardening
Languages
- Hindi
- English
- Bengali
<Enter your own>
- Husband's Name: Amit Prakash
- Date of Birth: 12/09/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English
Beginner
A1
Hindi
Beginner
A1
Bangali
Beginner
A1
Timeline
Cash Operation Analyst
Deutsche Bank
04.2021 - Current
Sales Coordinator
Wholesale box pvt ltd.
12.2016 - 03.2020
Tele Caller and Quality Auditor
MTS & Idea
01.2014 - 12.2016
12th -
Rajasthan Board
B.A. - Political Honers
University of Rajasthan
M.A. - Sociology
University of Rajasthan
10th -
Rajasthan Ajmer Board