Pintu Rajput
Key Account Manager
Ahmedabad
Summary
Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Key Account Manager
Girnarsoft Private Limited (Cardekho)
Ahmedabad
12.2020 - Current
- Analyzed key competitors to respond to competitive threats.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Trained teams to optimize service delivery in alignment with individual needs to boost Dealers satisfaction.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with Dealers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
Sales Associate
Cars24 Services Private Limited
Ahmedabad
07.2018 - 12.2020
- Engaged with dealers to build rapport and loyalty.
- Solved dealers challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers (channel partners - Dealers)
- Provided positive first impressions to welcome existing, new and potential Dealers.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Customer Service Associate
Tech Mahindra
Ahmedabad
01.2015 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered basic technical support for clients on wide range of company products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma -
Govt Sr. Sec. School Anadra
Rajasthan Board 01.2012 - 01.2023
BBA - Bachelor of Business Administration (BBA)
Jain University
Jain (Deemed-to-be University) Private University 07.2022 - Current
Skills
Key account management
Timeline
BBA - Bachelor of Business Administration (BBA)
Jain University
07.2022 - Current
Key Account Manager
Girnarsoft Private Limited (Cardekho)
12.2020 - Current
Sales Associate
Cars24 Services Private Limited
07.2018 - 12.2020
Customer Service Associate
Tech Mahindra
01.2015 - 12.2017
High School Diploma -
Govt Sr. Sec. School Anadra
01.2012 - 01.2023
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