Piyush Anandani
Pune
Summary
A versatile and results-driven professional with 8+ years of experience across luxury retail, account management, and entrepreneurship. A true chameleon, adept at excelling in diverse roles—from driving 36% month-on-month growth in repeat business at West Elm to managing 20+ high-value projects at DNY Hospitality and scaling a food business from a food truck to two outlets.
Skilled in client relationship management, luxury brand strategy, and operations leadership, with a proven ability to deliver tailored solutions, achieve 20-30% cost savings, and lead cross-functional teams. Combines a Master’s in Luxury Brand Management with hands-on expertise in SAP, Zoho Projects, and vendor negotiations to drive efficiency and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager | Client Partner
West Elm - Reliance Brands Ltd
Pune
09.2023 - Current
- Acted as a trusted client partner, driving 36% month-on-month business growth from repeat customers by building long-term relationships, delivering personalized service, and ensuring exceptional client satisfaction.
- Managed a high-performing team of 14 associates, training them in sales excellence and customer engagement, resulting in a process-driven team that consistently exceeded targets.
- Offered bespoke home styling solutions, including in-home measurements and customized design plans, to enhance client experiences and foster loyalty.
- Proactively expanded the client base by generating 8-10% monthly business growth through strategic outreach to architects and interior designers, establishing a robust network of high-value accounts.
- Streamlined operations and improved client satisfaction by leveraging SAP for real-time inventory management, ensuring seamless logistics (STO, STN, GRN) and product availability.
- Conducted regular team briefings to address challenges, refine customer interactions, and improve overall performance, ensuring a client-first approach across all touchpoints.
- Implemented weekly commission payout processes and maintained accurate reservation logs across WSI brand stores, enhancing operational transparency and efficiency.
- Resolved complex client issues and managed high-pressure situations with professionalism, earning a reputation as a reliable and results-driven account manager.
Account Manager | Senior Project Manager
DNY Hospitality
Pune
12.2022 - 05.2023
- Acted as the primary account manager for 20+ simultaneous projects across India, managing budgets ranging from ₹50 lakhs to over ₹1 crore, ensuring seamless execution and client satisfaction.
- Built and nurtured strong client relationships, securing multiple referrals by delivering exceptional service and connecting clients with the best vendors in the country for equipment, perishables, and packaging.
- Negotiated contracts with 10+ vendors per project, achieving 20-30% cost savings on retail prices for clients, directly contributing to their profitability and trust in the partnership.
- Streamlined project timelines by eliminating unnecessary delays, working efficiently to deliver projects ahead of schedule while maintaining high-quality standards.
- Leveraged Zoho Projects and Google Workspace to track progress, communicate updates, and ensure transparency with clients, fostering trust and collaboration.
- Saved clients significant costs by sourcing new vendors locally, ensuring competitive pricing and timely delivery of materials, even in challenging locations.
- Collaborated cross-functionally with departments such as kitchen planning and culinary teams, ensuring alignment on menu development, layouts, and operational readiness.
- Addressed tight deadlines and budget constraints by negotiating bulk contracts and optimizing resource allocation, ensuring projects were delivered on time and within budget.
Entrepreneur & Head Chef
Buddhas Food Palace
Pune
08.2016 - 09.2022
- Founded and scaled a successful food business from a single food truck to two brick-and-mortar outlets, demonstrating entrepreneurial vision and operational excellence.
- Managed end-to-end operations, including menu development, food preparation, inventory management, and customer service, ensuring consistent quality and customer satisfaction.
- Led a team of 3-4 employees, training them in food preparation, hygiene standards, and customer engagement, fostering a collaborative and efficient work environment.
- Handled financial management, including budgeting, cost control, and revenue optimization, achieving sustainable growth and profitability.
- Built a loyal customer base through exceptional food quality, innovative menu offerings, and a strong focus on customer experience.
- Oversaw marketing and branding efforts, including social media promotion and local outreach, to drive foot traffic and increase brand visibility.
- Balanced multiple roles as chef, manager, and business owner, showcasing adaptability, leadership, and a hands-on approach to problem-solving.
Education
Master of Arts - Luxury Brand Management
European Business School
London, United Kingdom10-2012
Skills
- Client Relationship Management
- Account Management
- Operations Management
- Vendor Negotiation & Procurement
- Team Leadership & Training
- Operational efficiency
- Conflict resolution
- Problem solving
- Process improvement
Affiliations
- Adventure Enthusiast: Trekker, explorer, and nature lover with a passion for biking and outdoor adventures.
- Gold Medalist Swimmer: Achieved excellence in competitive swimming, showcasing discipline and determination.
- Cricket Player: Represented Thailand in cricket, highlighting teamwork and sportsmanship.
- Tech YouTuber: Share insights and reviews on the latest tech trends, combining creativity with technical knowledge.
- Animal Lover: Advocate for animal welfare and actively support related causes.
- Spiritual Seeker: Dedicated to personal growth and mindfulness practices.
- Savvy Shopper: Known for finding the best deals, blending strategic thinking with a love for shopping.
Certification
- Career Essentials in Generative AI by Microsoft and LinkedIn
- Financial Analysis: Making Business Projections
- Operations Management Foundations
- Lean Six Sigma Foundation
Timeline
Assistant Store Manager | Client Partner
West Elm - Reliance Brands Ltd
09.2023 - Current
Account Manager | Senior Project Manager
DNY Hospitality
12.2022 - 05.2023
Entrepreneur & Head Chef
Buddhas Food Palace
08.2016 - 09.2022
- Career Essentials in Generative AI by Microsoft and LinkedIn
- Financial Analysis: Making Business Projections
- Operations Management Foundations
- Lean Six Sigma Foundation
Master of Arts - Luxury Brand Management
European Business School
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