Piyush Chandelia
Delhi
Summary
Dynamic Senior Process Executive with a proven track record at Cognizant Technology Solutions, excelling in workflow analysis and operational excellence. Adept at leveraging data analysis to enhance lead quality and conversion rates, while fostering team collaboration and communication. Committed to driving efficiency improvements and achieving service-level agreements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Cognizant Technology Solutions India Private Ltd
Haryana
07.2022 - 09.2024
- Handle customer queries via email or chat, providing prompt, accurate responses.
- Ensure adherence to customer service processes and quality standards.
- Monitor and improve workflows, optimizing customer service efficiency.
- Ensure compliance with service-level agreements (SLAs), and deadlines.
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Provide coaching and support to junior process executives.
Senior Process Executive
Ample Links
Delhi
05.2020 - 06.2022
- Results-driven Senior Process Executive with 2 years of experience in lead generation, specializing in optimizing processes to increase lead quality and conversion rates
- Skilled in data analysis, CRM management, and driving targeted outreach strategies
- Contacting prospective customers and initiating outbound phone calls
- Lead Generation
- Identifying sales opportunities
- Determining qualified leads
Education
Bachelor of Commerce -
University of Delhi
Delhi01.2020
Completed 12th (Commerce) -
CBSE
Delhi01.2017
Skills
- Microsoft Excel
- Business Analytics
- Workflow Analysis
- Efficiency Improvement
- Operational Excellence
- Digital Marketing
- Data Entries
- Data analysis
Certification
- Data Analyst Program (Distinction) – Simplilearn, Sep 2025
- Business Analytics with Excel – Simplilearn, Jun 2025
Awards and Recognition
- Exemplary Performance for meeting monthly productivity target.
- Exemplary Performance for meeting monthly CSAT target.
- Exemplary Performance for not taking leaves for 2 months.
Timeline
Senior Process Executive
Cognizant Technology Solutions India Private Ltd
07.2022 - 09.2024
Senior Process Executive
Ample Links
05.2020 - 06.2022
Bachelor of Commerce -
University of Delhi
Completed 12th (Commerce) -
CBSE