PIYUSH TIWARI
BHOPAL
Summary
Results-focused sales and marketing leader ambitious to drive substantial revenue and profits through proactive strategies. Brings multifaceted approach involving competitor research, innovative promotional strategies and continuous optimization to exceed expectations. Continuously seeks out opportunities in market gaps and customer trends. Accomplished and motivated executive with successful career history in business operations. Offering exceptional leadership and staff development skills proven to build trust and communicate effectively across all organizational levels. Coordinated with board members and C-suite executives to initiate and execute strategic business plans that achieve key objectives.
Overview
3
3
years of professional experience
Work History
Senior Executive
Teleperformance
Noida
03.2025 - Current
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Senior Customer Care Executive
GTCFX
Noida
09.2024 - 01.2025
- Managed day-to-day operations of the Customer Care team, including scheduling shifts and assigning tasks.
- Collaborated with other departments on cross-functional projects impacting the customer experience.
- Conducted regular team meetings with customer care staff to review performance and discuss areas of improvement.
- Monitored customer service metrics to ensure quality standards were met.
- Resolved escalated customer complaints within established time frames.
Senior Consultant International Process
policybazaar.com
GURGAON, HARYANA
07.2022 - 08.2024
- Supported the team by addressing their doubts and providing guidance.
- Handled challenging customers to address their inquiries.
- Facilitated effective interactions with insurance entities to ensure a smooth workflow.
- Ensured responsibilities were met by providing guidance to the team.
- Facilitated resourceful decision-making to tackle organizational problems.
- Conducted in-depth research and analysis to inform senior management decisions on strategic direction.
- Verified staff compliance with current procedures, identified lapses and developed plans to eliminate gaps.
Education
Master of Business Administration - INTERNATIONAL BUSINESS AND INFORMATION TECHNOLOGY
RKDF UNIVERSITY
BHOPAL2023
Bachelor - Mechanical Engineering
SAGAR INSTITUE OF RESEARCH AND TECHNOLOGY
BHOPAL2016
Certificate of Higher Education - PCM
MAY FLOWER PUBLIC SCHOOL
Bhopal, MP2012
Skills
- Client engagement
- SQL understanding
- PowerPoint
- Partnership marketing
- Visualization tools
- Process Improvement
- Cross-functional leadership
- Lead generation
- Promotional strategies
- Hiring and training management
- Relationship Management
- Team collaboration
- Customer relationship management
- SAP MM
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Executive
Teleperformance
03.2025 - Current
Senior Customer Care Executive
GTCFX
09.2024 - 01.2025
Senior Consultant International Process
policybazaar.com
07.2022 - 08.2024
Master of Business Administration - INTERNATIONAL BUSINESS AND INFORMATION TECHNOLOGY
RKDF UNIVERSITY
Bachelor - Mechanical Engineering
SAGAR INSTITUE OF RESEARCH AND TECHNOLOGY
Certificate of Higher Education - PCM
MAY FLOWER PUBLIC SCHOOL