Pooja Bhardwaj
Navi Mumbai
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
9
9
years of professional experience
Work History
Customer Relationship Executive
Bapu Communication Franchise Vodafone Idea
2016.09 - 2020.12
- Worked as collection and retention calling for vodafone idea for 4 year.
- Backend work like report making , customer feedback submission , customer information updating.
- Send monthly and weekly reports to senior management of vodafone idea.
- Handling customers calls and clear the queries , cash collection.
Logistics Customer Service Representative
Swift courier
2013.11 - 2016.06
- Worked as customer service executive for data entry job of all postpaid telecom companies bill distribution.
- Knowledge of MS Office, databases and spreadsheets.
- Maintain accurate records.
- Data entry experience.
- Identify and resolve discrepancies.
- Ability to work independently.
- Attention to detail.
Billing Executive
Raj food distributor
2011.10 - 2013.09
- Processed and verified invoices to secure accuracy of billing information.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated monthly invoices for customers in multiple formats to provide transparency.
Education
Bachelor of Commerce - Commerce
Mata Gujri College
Jabalpur06.2009
Higher Secondary - Commerce
Seth Nathumal
Jabalpur03.2006
High School - General Subject
Seth Nathumal
Jabalpur03.2004
Skills
- Digital Filing
- Operational Planning
- Relationship Issues Management
- Logical Flow
Timeline
Customer Relationship Executive
Bapu Communication Franchise Vodafone Idea
2016.09 - 2020.12
Logistics Customer Service Representative
Swift courier
2013.11 - 2016.06
Billing Executive
Raj food distributor
2011.10 - 2013.09
Bachelor of Commerce - Commerce
Mata Gujri College
Higher Secondary - Commerce
Seth Nathumal
High School - General Subject
Seth Nathumal
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