Pooja Bose
Bengaluru
Summary
Seasoned Strategic Account Manager with 16+ years of experience driving customer-centric sales strategies and delivering tailored business solutions. Proven revenue growth and profitability strategist who builds high-performing teams and delivers consistent quarter-over-quarter results. A self-driven, collaborative professional with strong interpersonal skills and a keen ability to quickly adopt emerging technologies.
Overview
5
5
Certifications
20
20
years of professional experience
Work History
Sales Manager
Oracle India Pvt. Ltd.
09.2025 - Current
- Drive Oracle Customer Success Services (CSS) business across all LOBs, enabling customers to maximize value from Oracle’s comprehensive portfolio of services.
- Build trusted-advisor relationships by understanding customer priorities and positioning the right CSS offerings to accelerate adoption, modernization, and business outcomes.
- Enhance customer experience and satisfaction through proactive engagement, operational excellence, and continuous improvement across the Oracle technology landscape.
- Help customers reduce TCO and operational risk by improving efficiency, performance, availability, and maximizing ROI from their Oracle investments.
Specialist- Support Solutions
Microsoft Corporation Pvt. Ltd.
10.2017 - 09.2025
- Driving exceptional relationship management and world-class account
delivery for Microsoft Consulting Services across strategic enterprise clients
such as Cognizant and Wipro, covering diverse sectors including ITES, BFSI,
and digital-native businesses. - Successfully led the acquisition and delivery of multiple new client
engagements across ITeS, BFSI, and Digital Native sectors in FY25. - Drive strategic planning and lead key initiatives across Dynamics, Azure, and
Security to deliver business value. Spearhead process design and solution
identification, negotiating SLAs for large-scale transformation projects. - Oversaw business operations to exceed annual goals while cultivating strong
relationships with strategic accounts. - Delivered 15% YoY growth and achieved 120% quota attainment on a $14M
target through effective strategic sales leadership in FY25.
Business Development Manager
Technosoft Corporation
08.2016 - 10.2017
- Core member of Technosoft’s strategic client relationship team, driving IT
Services and niche talent solutions for Global In-house Centers (GICs),
Captives, and Global Capability Centers, with a focus on optimizing business
outcomes and operational efficiency. - Formulated and executed multi-domain client acquisition strategies,
expanding the IT Services portfolio across BFSI, Retail, and Technology
verticals. - Adopted a consultative sales approach with CXO-level stakeholders, leading
initiatives in account management, channel/partner development, new
business generation, and brand positioning. - Partnered with presales teams to respond to RFPs/RFQs, develop tailored
proposals, and lead account hunting and strategic development efforts. - Closed $.5M in new business over 12 months through targeted sales
campaigns and strategic account expansion. - Onboarded 5 new GIC clients, contributing to a 25% increase in regional
revenue. - Established key partnerships with global consulting firms, enhancing solution
delivery and client retention
Account Manager, Global Sales Enablement
Navisite
01.2013 - 07.2016
- Acted as the primary escalation point for SMB clients, ensuring swift issue
resolution and maintaining high levels of customer satisfaction. - Proactively improved client experience by recommending solution upgrades,
configuration enhancements, and aligning services with evolving business
needs. - Led strategic account planning, maintaining detailed insights into client
organizational structures and IT initiatives to ensure personalized
engagement. - Conducted targeted prospecting to identify high-potential clients and tailor
solutions that deliver measurable value. - Monitored market trends and competitor activity to refine client engagement
strategies and strengthen retention. - Utilized ITSM tools such as Remedy to manage service requests and ensure
consistent delivery quality.
Sales Territory Manager
Microsoft Inside Sales
10.2007 - 12.2012
- Delivered strategic consulting on Software Asset Management (SAM),
educating enterprise clients on Microsoft licensing policies and corporate
governance, resulting in a 20% improvement in compliance posture across
managed accounts. - Built and sustained CxO-level relationships with IT and business decision
makers, enabling $4M in incremental revenue through targeted solution
alignment and executive engagement. - Spearheaded Microsoft product deployments that enhanced customer
satisfaction and retention, contributing to a 15% increase in renewal rates
among key accounts. - Managed end-to-end account lifecycle, consistently exceeding pipeline
targets by 30% YoY, through proactive opportunity creation and strategic
coordination with Microsoft partners. - Provided strategic guidance to partners across sales, marketing, licensing,
and technical readiness, leading to a 25% uplift in partner-led deal closures
and improved partner performance metrics. - Led engagement with UMM (Premium) customers, driving software
compliance initiatives and delivering tailored solution pitches, resulting in 90%
retention of high-value accounts over two fiscal years.Aligned solution pitches with partner and customer needs while coordinating licensing and technical readiness across enterprise accounts.
Sales Specialist
Hewlett Packard
09.2006 - 11.2007
- Led sales of HP desktops and laptops across India, with a primary focus on
the Eastern market, driving consistent revenue growth. - Collaborated with relationship managers to develop and execute account
strategies targeting educational institutions, maximizing HP’s market share. - Managed and expanded a portfolio of existing and new clients, ensuring
sustained revenue generation and customer engagement. - Conducted infrastructure assessments to deliver tailored pitches for HP
Compaq products, aligning solutions with client needs. - Activated and deployed channel partners across key accounts to drive sales
execution and market coverage. - Maintained daily engagement with channel managers and partners, ensuring
alignment on sales targets, promotions, and execution plans.
Countered competitive strategies by integrating marketing initiatives,
monitoring promotional activities, and optimizing campaign effectiveness.
Education
Post Graduate Diploma - International Business
Indian Institute of Foreign Trade
01-2014
Bachelor in Computer Sciences - Computer Science
Indira Gandhi National Open University
12-2005
Diploma in Computer Engineering - Computer Science
Aligarh Muslim University
12-2001
Skills
Strategic account management
Enterprise relationship management
Consultative selling
Contract negotiation
Certification
Oracle Cloud Infrastructure 2025 Certified AI Foundations Associate Oracle , Mar 2026
Timeline
Sales Manager
Oracle India Pvt. Ltd.
09.2025 - Current
Specialist- Support Solutions
Microsoft Corporation Pvt. Ltd.
10.2017 - 09.2025
Business Development Manager
Technosoft Corporation
08.2016 - 10.2017
Account Manager, Global Sales Enablement
Navisite
01.2013 - 07.2016
Sales Territory Manager
Microsoft Inside Sales
10.2007 - 12.2012
Sales Specialist
Hewlett Packard
09.2006 - 11.2007
Diploma in Computer Engineering - Computer Science
Aligarh Muslim University
Bachelor in Computer Sciences - Computer Science
Indira Gandhi National Open University
Post Graduate Diploma - International Business
Indian Institute of Foreign Trade