Pooja Kanojia
New Delhi
Summary
Dedicated and detail-oriented client service representative with 1+ year of experience in customer service management. Managed relationship with over 300 customers, maintaining a 95% satisfaction rate. Resolving customer's issues, reducing complaints by 30%. Bringing meticulous organizational and communication skills. Proficient in technology support and passionate about delivering operational excellence. Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry.
Overview
2
2
years of professional experience
Work History
Customer care executive
Teleperformance Global Business Private Limited
Gurgaon
12.2024 - 01.2025
- Experienced in providing a 100% resolution rate to international customers over chat
- Adopted a client-centric approach in dealing with incoming customers, which led to widely positive customer rating
- Exceeded the weekly sales goal of 10 products by establishing rapport and educating customers on the product's newest offers
Senior Executive - Operations
Konexions Back Office private limited
Gurgaon
04.2023 - 11.2023
- Experienced in handling the NET escalations of CEO desk of airtel broadband users over email and calls
- Well versed in maintaining customer's data and information and providing the after sales service
- Produced thorough, accurate and timely reports of project activities.
Education
Associate of Arts - Arts
SV COED SR. SEC. SCHOOL
NETAJI NAGAR 01-2022
Associate of Arts - Arts
SV COED SR SEC SCHOOL
NETAJI NAGAR06-2019
Bachelor of Arts - Arts
SCHOOL OF OPEN LEARNING
NEW DELHI06-2019
Skills
- Microsoft Word
- Customer service
- Sales strategies
- Client relationship
- Conflict resolution
- Email/Outlook
- Effective communication
- After sales support
References
References available on request.
Hobbies and Interests
- Creative writing
- Painting or Drawing
- Cooking and baking
Languages
- English, Fluent
- Punjabi, Advanced
Resume Objective
Dedicated and detail-oriented client service representative with 1+ year of experience in customer service management. Managed relationship with over 300 customers, maintaining a 95% satisfaction rate. Resolving customer's issues, reducing complaints by 30%. Bringing meticulous organizational and communication skills. Proficient in technology support and passionate about delivering operational excellence.
Timeline
Customer care executive
Teleperformance Global Business Private Limited
12.2024 - 01.2025
Senior Executive - Operations
Konexions Back Office private limited
04.2023 - 11.2023
Associate of Arts - Arts
SV COED SR. SEC. SCHOOL
Associate of Arts - Arts
SV COED SR SEC SCHOOL
Bachelor of Arts - Arts
SCHOOL OF OPEN LEARNING
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