Pooja Kumari
Bangalore
Summary
Compliance Analyst with 7+ years of experience in navigating regulatory complexities and strong focus on risk assessment, regulatory compliance and driving expansion into global markets. Expertise in managing initiatives across verticals such as Telecom, BFSI, E-commerce, and SaaS industry.
Overview
8
8
years of professional experience
Work History
Senior Product Compliance Associate
Amazon
09.2021 - 11.2023
- Participated in the identification, assessment, and management of risk exposures within the Control Management functional area.
- Conducted internal audits to ensure compliance with internal policies, procedures, and external regulatory requirements.
- Supported RC S A-related efforts by collecting, documenting, and assessing business risks and controls across various business units.
- Assisted in the creation and implementation of efficient business procedures, controls, and risk mitigation techniques.
- Monitored moderately complex business-specific programs and provided risk management consulting to ensure the effective implementation of risk mitigation strategies.
- Executed testing of design and performance for controls based on Risk and Control Self-Assessment (RCSA) processes.
- Offered guidance to business groups, assisting in the development, implementation, and ongoing monitoring of business-specific programs aimed at risk identification, assessment, and mitigation.
- Conducted extensive impact analyses, assessing the impact of choices and restrictions on the pertinent business group or functional area.
- Built relationships and collaborated with key stakeholders.
- Conducted risk assessments for products based on trade requirements in various destination countries to ensure compliance with regulations and standards.
- Played a pivotal role in enabling product expansion into global markets such as the US, Canada, Singapore, European Union, and Australia by navigating complex regulatory landscapes and coordinating with stakeholders.
- Collaborated with regulatory intelligence teams to ensure products meet regulatory standards across different markets.
- Managed real-time classification confirmations and escalation management to reduce import costs and regulatory fees.
Business Development and Client Success Manager
GetupforChange
04.2021 - 09.2021
- Conducted market research to analyze market trends and identify opportunities to expand Crime check’s services.
- Analyzed the weakness of website and came up with new website framework for better customer journey. Resulted in 120% increase in new sign ups.
- Performed weekly software demos to potential clients.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Performed keyword and SEO research to devise a new content and website plan. Resulted in 70% increase in our the ranking.
- Developed product-led growth marketing strategies to target new customer segments and retain existing clientele.
- Managed a team of 10 content writers to product 5 weekly blogs targeted to high volume keywords..
- Collaborated with internal teams marketing, product development and legal teams to develop strategies that supported company's growth objectives
- Worked with multiple agencies and managed budgets to ensure that expenses are in line with company's financial goals.
- Used CRM software, Salesforce, Hubspot sales hub, LinkedIn Sales Navigator to identify potential targets.
Relationship Manager
Standard Chartered Bank
07.2019 - 12.2020
- Researching and identifying sales opportunities, generating leads and targeting potential clients.
- .Verify corporate entities through corporation documents along with verification of beneficial owner.
- Did KYC check for identifying and verifying the client's identity while opening an account and periodically over time.
- Identify, resolve and escalate any issues related to onboarding process.
- Acquired 20 new corporate in Standard Chartered Bank in just 6 months of my stint.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promoted available products and services to customers during service, account management, and order calls.
Deputy Manager
Kotak Mahindra Bank
02.2018 - 07.2019
- Acquired Multinational corporate and maintained relationship with them in terms of banking products.
- Worked on SOP and focused on selling 50+ product lines
- Handled client's complaints and taking feedback.
- Evaluated suppliers to maintain cost controls and improve operations.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Created reports and analyzed and interpreted data.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Conducted end-to-end KYC process and Outperformed my KPI's.
Executive Trainee
Vodafone Mobile Service Ltd
04.2016 - 10.2017
- Developed sales and marketing strategies to drive sales and marketing growth in assigned areas
- Provided innovative ideas and suggestions to improve market presence
- Maintained relationship with existing customers for repeat business of over 50 lakhs
- Part of team to decide on product mix, pricing, advertising and sales promotion, selling and distribution channels
- Conducted extensive research on competitor's products and services.
- Creating and overseeing marketing campaigns.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Education
Product Management Certification Program -
Duke University
01.2021
MBA: Marketing And HR -
Birla Institute of Technology, Ranchi
01.2016
BBA: Marketing And HR -
Birla Institute of Technology, Ranchi
01.2014
Skills
- Risk mitigation
- Corporate Compliance
- Audit Compliance
- Data analysis
- Claim Reviews
- AML Software
- Conducting investigations
- Google Analytics
- Product Strategy
- SEO
- Website Design & Framework
- Website Audit & Management
- Keyword Research
- Organic Marketing
- Customer Onboarding
- Business Operations
- Database Management
- Team Handling
- Product knowledge
- SaaS
- Sales Presentation & Demo
- User Research
- Salesforce
- Product Audit
- JIRA
- Hubspot
- MS Excel
- Google Analytics
- Market Research
- Customer Relationship
Timeline
Senior Product Compliance Associate
Amazon
09.2021 - 11.2023
Business Development and Client Success Manager
GetupforChange
04.2021 - 09.2021
Relationship Manager
Standard Chartered Bank
07.2019 - 12.2020
Deputy Manager
Kotak Mahindra Bank
02.2018 - 07.2019
Executive Trainee
Vodafone Mobile Service Ltd
04.2016 - 10.2017
Product Management Certification Program -
Duke University
MBA: Marketing And HR -
Birla Institute of Technology, Ranchi
BBA: Marketing And HR -
Birla Institute of Technology, Ranchi
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