Pooja Salian
Mumbai
Summary
Experienced professional with strong knowledge in multiple domains.Currently having a good background in credit intelligence and control department of banking industry. Including risk management, compliance, payment fraud investigation and monitoring.
Overview
16
16
years of professional experience
Work History
Assistant Manager
HDFC Bank
Mumbai
03.2023 - Current
- Working as a nodal officer representing HDFC Bank Ltd on cybercrime portal and working on live cases registered.
- Updating details of fraudulent transactions and account on the portal. Ensuring safe return of funds to victims' accounts.
- Handled high priority cases by coordinating with law enforcement in real-time to facilitate rapid resolution.
- Investigation of credit cards and card fraud dispute cases(ATM/POS/CNP).
- Investigation of digital banking dispute cases (UPI/IMPS/NEFT/Net and mobile banking).
- Contacted customers to investigate unauthorized debit transactions and understand their methods.
- Prepared investigation reports for all dispute cases in standard format, ensuring timely updates within defined turnaround times.
- Based on the case facts and customer version beside liability of authorized banking transactions.
- Liaising with Central Risk Unit, HDFC branches, technology team as per data requirements and also retrieving ATM CCTV footages.
- Reviewed transaction and OTP logs, along with device information, to aid in fraud investigations.
- Highlighted emerging fraud trends and system anomalies to central unit and senior management to enhance fraud prevention strategies.
- Compiled daily and monthly summaries for fraud investigation activities.
Business Development Executive
Zoc technologies
Mumbai
01.2022 - 01.2023
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Identified business development challenges and customer concerns for proactive resolution.
- Implemented innovative business development strategies to increase customer base and expand market share.
Financial Advisor
Bluechip corporate investment centre
Mumbai
05.2018 - 02.2021
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs.
- Cultivated and strengthened relationships with new clients and educated clients on accounts services and capabilities.
QA Engineer
Balaji software
Mumbai
09.2014 - 03.2017
- Knowledge in SDLC, STLC and Defect LifeCycle.
- Knowledge on Test plan, Traceability Matrix.
- Knowledge of writing, reviewing and executing Test Cases.
- Knowledge on Functional, Integration and System testing.
- Knowledge on Smoke, Regression, Compatibility and various other types of Testing, STLC and Defect Life Cycle.
Customer Service Representative
Afl pvt ltd
Mumbai
09.2010 - 06.2011
- Delivered accurate company information and policies to customers through phone, email, and online chat, ensuring clarity and satisfaction.
- Cultivated strong working relationships with internal and external customers while managing account-related inquiries and support.
- Established and monitored customer service standards using comprehensive benchmarks, enhancing overall service quality.
Education
MBA - Quality Management
BITS PILANI
PilaniBachelor of engineering - Information technology
Gharda Institute of Technology
Mumbai, IndiaDiploma - Information technology
Vidyalankar polytechnic
Mumbai, IndiaS.S.C -
I.E.S's
MaharashtraSkills
- Project management
- Product management
- Quality assurance
- Risk management
- Team management
- Management strategies
- Organizational skills
- Effective communication skills
Hobbies and Interests
- Music
- Reading
Personal Information
- Date of Birth: 07/06/89
- Gender: Female
- Place of Birth: Mumbai
Languages
English
Proficient
C2
French
Elementary
A2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Assistant Manager
HDFC Bank
03.2023 - Current
Business Development Executive
Zoc technologies
01.2022 - 01.2023
Financial Advisor
Bluechip corporate investment centre
05.2018 - 02.2021
QA Engineer
Balaji software
09.2014 - 03.2017
Customer Service Representative
Afl pvt ltd
09.2010 - 06.2011
MBA - Quality Management
BITS PILANI
Bachelor of engineering - Information technology
Gharda Institute of Technology
Diploma - Information technology
Vidyalankar polytechnic
S.S.C -
I.E.S's