Pooja Tiwari
Teacher
Mumbai
Summary
Accomplished HR Manager with a proven track record at Blue Mount Pvt Ltd, enhancing employee engagement and retention through innovative diversity initiatives and comprehensive training programs. Skilled in compensation management and team building, I've significantly improved workplace culture and performance. Expert in conflict resolution and HR processes, I drive results by fostering a supportive and inclusive environment. Have experience of handling the team and managing all the differences between the team member. I was assisting and motivating my team member for achieving goal. I was coordinating with customers if they were having some issue.
Overview
13
13
years of professional experience
Work History
HR Manager
Blue Mount Pvt Ltd
Mumbai
06.2016 - 05.2020
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee disputes by employing conflict resolution techniques.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Motivated employees through special events and incentive programs.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
Teacher
H. M. Nanavati English School
Mumbai
06.2009 - 03.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Enhanced literacy skills with targeted reading programs.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Helped students explore concepts with engaging, learning-focused activities.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Team Leader
HDFC Bank Ltd
Mumbai
06.2007 - 05.2009
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assisted in recruitment to build team of top performers.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
Education
M. Phil - Hindi
Mumbai University
Mumbai03.2010
Master Of Arts - Hindi
Mumbai University
Mumbai03.2009
Bachelor Of Education - History And Hindi
Bombay Teachers Training College
Mumbai 04.2007
Bachelor Of Arts - History And Hindi
M. V. L. U College of Arts And Science
Mumbai03.2005
Skills
Compensation management
Accomplishments
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Interests
I amCurious to learn new things, experience new cultures, and meet new people Well-organised and adaptable to new situations and people Not afraid to step out of their comfort zone
Timeline
HR Manager
Blue Mount Pvt Ltd
06.2016 - 05.2020
Teacher
H. M. Nanavati English School
06.2009 - 03.2016
Team Leader
HDFC Bank Ltd
06.2007 - 05.2009
M. Phil - Hindi
Mumbai University
Master Of Arts - Hindi
Mumbai University
Bachelor Of Education - History And Hindi
Bombay Teachers Training College
Bachelor Of Arts - History And Hindi
M. V. L. U College of Arts And Science