Pooja Trivedi
Pune
Summary
Dynamic and results-driven SaaS Sales Leader with over 16 years of expertise in enterprise sales, account management, and customer growth. Proven track record of driving substantial revenue growth, enhancing customer retention, and implementing consultative solution selling across telecom, cloud communication, and SaaS platforms. Proficient in engaging CXO-level stakeholders, leading cross-functional teams, and developing customer-centric strategies that deliver measurable outcomes. Highly skilled in navigating complex sales cycles, fostering enduring partnerships, and scaling enterprise accounts globally.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Account Head- Customer Growth West
Infobip
04.2023 - Current
- Managed Strategic accounts end-to-end client relationships across omnichannel platforms (web, mobile, social, in-store), ensuring seamless integration and consistent brand experience.
- Oversaw onboarding, adoption, and retention of SaaS solutions, driving customer satisfaction (CSAT) and Net Promoter Score (NPS) improvements.
- Developed and executed strategic account plans, delivering upsell and cross-sell opportunities that increased account revenue by X%.
- Acted as primary point of contact for enterprise and mid-market clients, ensuring SLA adherence and resolving escalations efficiently.
- Analyzed customer usage data to identify engagement trends, proactively recommending features and solutions to maximize ROI.
- Collaborated with product, marketing, and technical teams to align client needs with platform capabilities, contributing to product roadmap enhancements.
- Conducted quarterly business reviews (QBRs) with key stakeholders to reinforce value delivery and align on strategic goals.
- Led training sessions, workshops, and webinars to drive customer enablement and product competency.
- Achieved significant YoY growth in recurring revenues by deploying consultative selling and strategic account development practices.
- Recognized by Google for driving innovation in RCS and Webview adoption through successful testing, enablement, and go-to-market support.
Senior Manager – Key Accounts
Infobip
01.2022 - 03.2023
- Achieved 130%+ quota attainment annually, ranking #1 in India for two consecutive years.
- Closed multi-million INR ARR deals with Fortune 500 and large enterprise clients.
- Built 50 Cr+ pipeline with a 30%+ win rate in competitive enterprise bids.
- Expanded territory coverage by 40%, penetrating new Tier 1 & Tier 2 city markets.
- Reduced sales cycle length by 25% through strategic deal structuring and executive engagement.
- Secured Category Leader status in BFSI, Manufacturing, Retail & Automobile verticals.
- Led high-impact workshops and product demos resulting in 7-figure ARR contracts.
- Negotiated enterprise agreements with C-suite, legal, and procurement teams for favorable commercial terms.
- Partnered with cross-functional teams to deliver tailored SaaS solutions for complex enterprise needs.
Account Manager – Vodafone (Enterprise & Strategic Accounts)
Vodafone Idea Ltd.
12.2010 - 11.2019
- Managed ₹1,000Mn+ enterprise portfolio, consistently exceeding targets and driving market leadership in West India.
- Closed ₹500Mn+ in new business through strategic hunting, competitive takeouts, and deep vertical penetration (BFSI, Manufacturing, Retail, Telecom).
- Achieved 120%+ annual quota attainment for three consecutive years, ranking among the top 1% performers nationally.
- Expanded multi-product adoption by 30% across mobility, IoT, cloud, and fixed-line solutions.
- Reduced churn by 15% via proactive account planning, SLA excellence, and executive-level relationship management.
- Conducted 40+ QBRs & C-suite briefings annually, reinforcing Vodafone’s value proposition and securing long-term contracts.
- Collaborated with Pre-Sales, Delivery, and Billing teams to deliver 100% SLA compliance and a 98% on-time delivery rate.
- Influenced product roadmap with enterprise feedback, resulting in 3 new service launches within 12 months.
Lead – Sales Operations & Compliance
Reliance Communications
03.2007 - 12.2010
- Led device upgrade sales programs and operations across Maharashtra.
- Delivered ₹30Mn in annual sales through partner-driven campaigns and compliance-led service initiatives.
- Streamlined internal audit processes and enhanced KYC and customer service compliance.
Senior Executive – Retention & Relationship Management
Idea Cellular Ltd.
06.2004 - 03.2007
- Launched and scaled retention campaigns, improved customer lifetime value via personalized service and upselling.
- Initiated “Customer Is Special” program to enhance loyalty and drive contract renewals.
Education
MBA - Business Management
Indian School of Business Management & Administration
MaharashtraB.Com - Banking
MaharashtraSkills
- SaaS and CPaaS sales expertise
- Strategic account development
- Engagement with CXOs
- Digital transformation initiatives
- Salesforce pipeline management
- Go-to-market strategy
- Cloud solutions sales
- Customer Growth and Sales
Certification
- Salesforce CRM | LinkedIn Sales Navigator | Microsoft Office Suite
- Customer Journey Mapping | Solution Selling Methodologies
Accomplishments
- Awarded "RCS Champion" by Google for achieving the highest RCS sales across Infobip India in Q1 & Q2 of 2025, recognizing outstanding performance in driving adoption of Rich Communication Services.
- Nominated for Infobip's "Banking Boost Camp" in Croatia (July 2025), an exclusive recognition for consistent excellence in sales performance and customer growth within the BFSI vertical.
- Best Account Manager – Vodafone Business Services (FY 2017–18): Nationally awarded #1 Account Manager for delivering outstanding results in enterprise account management.
- Ranked 1 – Fixed Line Booking Contest (Vodafone): Ranked 1st out of 125 Account Managers nationwide, recognized under the “Fixed Line Expert” category.
- India’s Largest IoT Deal (2017): Closed a landmark INR 50 Mn IoT deal, one of the biggest in the country, showcasing strategic deal-making and solution-selling capabilities.
- Best Service Manager – National Corporate Meet (FY 2012): Honored with a national award for service excellence at Vodafone’s corporate meet.
Languages
Marathi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Account Head- Customer Growth West
Infobip
04.2023 - Current
Senior Manager – Key Accounts
Infobip
01.2022 - 03.2023
Account Manager – Vodafone (Enterprise & Strategic Accounts)
Vodafone Idea Ltd.
12.2010 - 11.2019
Lead – Sales Operations & Compliance
Reliance Communications
03.2007 - 12.2010
Senior Executive – Retention & Relationship Management
Idea Cellular Ltd.
06.2004 - 03.2007
MBA - Business Management
Indian School of Business Management & Administration
B.Com - Banking
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