Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Poonam Rathore

Greater Noida West

Summary

Proven professional with over 12+ years of experience in Account Management, Talent Acquisition, Client Engagement, and Recruitment Operations within technology-driven environments Strong expertise in managing high-impact hiring programs for global clients like Google, Apple, Shell, with a track record of building and scaling the account with YOY profit, executing large-scale project hiring, and driving customer satisfaction Adept at strategic resource planning, stakeholder management, and operations oversight, Managing SOW and Transition Programs

Overview

13
13
years of professional experience

Work History

Business Account Manager

Apptad Technologies
05.2024 - Current
  • Manage end-to-end client relationships and delivery ownership for marquee accounts across technology and consulting sectors like LTIMindtree, Globallogic, Genpact and EPAM
  • Manage P&L responsibility for assigned client accounts, tracking revenue targets, delivery costs, and gross margins to ensure account profitability and financial health
  • Handled end-to-end transition of 52 resources for a critical client project, ensuring smooth knowledge transfer, minimal disruption, and full SLA compliance during ramp-up and operational readiness within aggressive timelines
  • Scaled strategic accounts through effective upselling and cross-selling, increasing account value and client footprint across new verticals
  • Act as a single point of contact for stakeholders, ensuring alignment on project goals, timelines, and success metrics
  • Helped negotiate contract renewals and handled invoicing coordination with internal finance teams
  • Ensure contractual compliance including SOW, invoicing cycles, and billing accuracy

Account Manager

Artech Infosystems Pvt Ltd
10.2019 - 05.2024
  • Managed the Accounts for both Tech & Non-Tech roles across marquee product based clients including Google, Apple, Shell, and Conduent, with a focus on project-based hiring
  • Manage recruitment program operations for SOW-based engagements, overseeing strategy execution, project planning, risk mitigation, and talent fulfillment.
  • Own account planning, revenue forecasting, and renewal strategies resulting growth YOY.
  • Act as a strategic advisor to client-side Program Owners and Delivery Leaders, contributing to growth planning, resource strategy, and performance success criteria.
  • Conduct regular business reviews (weekly/monthly/QBRs) with clients to track metrics, gather feedback, and align on hiring strategy and delivery health
  • Deliver on key recruitment KPIs: time-to-fill, cost-per-hire, funnel ratios, fulfillment rates, and offer-to-join conversions.
  • Regularly identify and engage new client SPOCs to expand account reach and unlock new hiring streams.
  • Handle escalations, SLA deviations, and commercial issues, ensuring swift resolution aligned with client and company policy.
  • Coordinate with Delivery Heads for resource forecasting, aligning hiring plans with upcoming demand and client business milestones.
  • Run weekly team sync-ups, track progress, and align team goals with account-level delivery priorities.
  • Build up Google Account from Scratch and successfully delivered Projects within Timelines Marking the headcount of 200+
  • Awarded the Service Excellence Award for outstanding performance in client delivery, stakeholder engagement, and consistently exceeding SLAs across multiple accounts

Team Lead- Recruitment

Pyramid Consulting Pvt Ltd
09.2018 - 10.2019
  • Ensure timely delivery of services per SLA for Wipro by closely collaborating with the recruitment team and managing a team of 6.
  • Focus on team retention and development, fostering a culture of engagement and growth.
  • Design and implement strategies to meet client demands, ensuring seamless recruitment operations and strong relationships with the team.
  • Lead weekly review calls with senior business and delivery managers to track requirement status, address TAT issues, and ensure delivery success.
  • Manage and expand relationships with existing POCs and proactively activate new POCs to drive business growth.
  • Analyze data and metrics to support decision-making and align strategies with business objectives.
  • Lead volume and niche skill hiring as per client-specific requirements

Sr. Executive -Recruitment

Artech Infosystems Pvt Ltd
03.2016 - 03.2018
  • Responsible for handling IT Contract Staffing for Clients
  • Engaged in fulfilling Niche requirements for product based companies
  • Working as an Individual Contributor
  • Managing client communication

Talent Acquisition- Sr. Executive

Symmetrical Global Search Pvt Ltd
Delhi
06.2014 - 02.2016
  • Responsible for handling domestic and International Hiring majorly for IT and also for Non IT sectors
  • Handling recruitment for middle and senior management positions
  • End-to-end recruitment from profile screening to closure of the positions
  • Actively involved in hiring through various channels like Job sites, Database, Employee referrals, Head-hunting, Networking, LinkedIn, Google X-Ray etc
  • Client Management (starting from understanding the requirement, delegating the requirements and ensure timely delivery)
  • External communication with clients, Escalation Management

Associate-Recruitment

People Strong HR Services Pvt. Ltd
Gurgaon
12.2011 - 06.2012
  • Handling Pan India Recruitment for Tata Motors Ltd.

Education

PGDM - Human Resource & Marketing

LBSIMT
01.2011

Bachelors - Commerce

MJP Rohilkhand University
01.2008

Schooling -

Army Public School

Skills

  • Strategic Account Management
  • Stakeholder & Client Relationship Management
  • P&L Responsibility & Revenue Growth
  • SLA, SOW & Governance Management
  • Onsite-Offshore Delivery Coordination
  • Team Leadership & Resource Planning
  • Business Expansion & Client Mining
  • Risk Management & Issue Resolution

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 01/01/88
  • Nationality: Indian
  • Marital Status: Married

Timeline

Business Account Manager

Apptad Technologies
05.2024 - Current

Account Manager

Artech Infosystems Pvt Ltd
10.2019 - 05.2024

Team Lead- Recruitment

Pyramid Consulting Pvt Ltd
09.2018 - 10.2019

Sr. Executive -Recruitment

Artech Infosystems Pvt Ltd
03.2016 - 03.2018

Talent Acquisition- Sr. Executive

Symmetrical Global Search Pvt Ltd
06.2014 - 02.2016

Associate-Recruitment

People Strong HR Services Pvt. Ltd
12.2011 - 06.2012

PGDM - Human Resource & Marketing

LBSIMT

Bachelors - Commerce

MJP Rohilkhand University

Schooling -

Army Public School

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Poonam Rathore