POONAM SHARMA
Dombivli (West)
Summary
Accomplished Executive Assistant with a proven track record at Manilal Kher and Ambalal sons, adept in office administration and providing top-notch administrative support. Demonstrates exceptional problem-solving abilities and expertise in managing confidential information. Excelled in staff management and meeting planning, ensuring seamless executive operations.
Overview
18
18
years of professional experience
Work History
Executive Assistant to the Managing Director
Manilal Kher and Ambalal sons
Mumbai
11.2024 - Current
- Prepared invoices and drafted memos for executives.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Handled confidential information with discretion and integrity.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Monitored emails sent to the Managing Director's inbox; flagged urgent messages as needed.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Prepared expense reports for the Managing Director according to company policy.
- Maintained confidentiality regarding sensitive information related to managing director's operations.
- Provided administrative support to the Managing Director, including scheduling meetings, preparing agendas and taking minutes.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Greeted visitors in a professional manner; provided information or directed visitors to appropriate personnel as required.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Executive Administrator and Event Management Executive
Design One
Mumbai
10.2023 - 11.2024
- Assisted in holding Trustees Meetings
- Maintained minutes
- Obtained permissions for Events
- Coordinated with Venue and Participants
- Assisted Committee members
- Managed Venue, Gifts, and Guest Management
- Checked staffing requirements
- Managed payments
- Made monthly reports
Executive Administrator Cum Purchase in Charge
Ruia House
Walkeshwar, Mumbai
06.2019 - 10.2023
- Acted as the first point of contact between Bosses and Staff
- Managed in-house Events
- Planned travel
- Maintained data storage
- Tracked expenses
- Provided personal and administrative support
- Managed staff
- Coordinated for smooth functioning including food & travel
- Oversaw Events and Parties
Patient Advisor
QI Spine Clinic
Church Gate, Mumbai
11.2017 - 05.2019
- Communicated with patients and staff
- Obtained patient history and medical information
- Advised on health solutions
- Set up appointments
- Processed insurance information
- Prioritized healthcare customer service workflow
Customer Relations Advisor
Tech Mahindra Business Services
Mumbai
10.2016 - 10.2017
- Answered international customer inquiries
- Managed service concerns
- Maintained relationships
- Improved service
Senior Customer Service Executive
Serco Intelenet Global Services
Mumbai
01.2014 - 09.2016
- Provided support for Barclay Credit Card customers
- Assisted with bills and transactions
- Resolved issues
Guest Services Agent
Kingfisher Airlines
Chatrapati Shivaji International Airport, Mumbai
11.2009 - 10.2013
- Greeted customers
- Assisted with check-in and ticketing
- Provided flight information
- Resolved complaints
Customer Service Assistant
Emirates Airlines
Chatrapati Shivaji International Airport, Mumbai
03.2008 - 10.2009
- Greeted customers
- Assisted with international check-in and travel documents
- Reissued tickets
Customer Service Assistant
Jet Airways
Chatrapati Shivaji International Airport, Mumbai
08.2007 - 02.2008
- Assisted customers with check-in
- Handled ticketing
- Resolved concerns
Education
MBA - Human Resources Management
Narsee Monjee Institute of Managment Studies
Mumbai07-2024
BA - Economics and English Literature
NES Ratnam College
Bhandup, WestComputer basics training -
NIIT institute
Skills
- Office administration
- Expense reporting
- Meeting planning
- Travel arrangements
- Proper phone etiquette
- Email management
- Administrative support
- Schedule & calendar planning
- Strong problem solver
- Phone etiquette
- Staff management
Accomplishments
- Successfully coordinated multiple high-profile events, ensuring seamless execution and positive guest experiences, which led to repeat engagements and enhanced company reputation.
- Implemented a streamlined appointment and patient information system at QI Spine Clinic, increasing efficiency by 30% and improving patient satisfaction scores.
Hobbies and Interests
- Reading industry-related literature to stay informed on HR trends and best practices.
- Engaging in public speaking clubs to enhance communication and leadership skills.
Languages
- English
- Marathi
- Hindi
- Punjabi
Timeline
Executive Assistant to the Managing Director
Manilal Kher and Ambalal sons
11.2024 - Current
Executive Administrator and Event Management Executive
Design One
10.2023 - 11.2024
Executive Administrator Cum Purchase in Charge
Ruia House
06.2019 - 10.2023
Patient Advisor
QI Spine Clinic
11.2017 - 05.2019
Customer Relations Advisor
Tech Mahindra Business Services
10.2016 - 10.2017
Senior Customer Service Executive
Serco Intelenet Global Services
01.2014 - 09.2016
Guest Services Agent
Kingfisher Airlines
11.2009 - 10.2013
Customer Service Assistant
Emirates Airlines
03.2008 - 10.2009
Customer Service Assistant
Jet Airways
08.2007 - 02.2008
MBA - Human Resources Management
Narsee Monjee Institute of Managment Studies
BA - Economics and English Literature
NES Ratnam College
Computer basics training -
NIIT institute
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