Poovaiah C A
Bengaluru
Summary
Project Manager with expertise in leading complex projects to successful completion within budget and deadlines. Demonstrated ability in stakeholder management, risk assessment, and resource allocation, resulting in high client satisfaction. Utilizes strategic thinking and creativity to enhance project outcomes and support organizational growth.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Project Manager – Service Delivery & AI Products
Hewlett Packard Enterprise (HPE)
Bangalore
12.2024 - Current
- Partnered with Vice President to strategize, make business decisions, and execute VP-sponsored programs for service delivery and AI initiatives.
- Led a global Customer Incident & Escalation Management (CIMR) program for a 20-member distributed team, owning governance, resourcing, and risk management.
- Delivered enterprise-scale AI and service programs improving scalability, efficiency, and customer outcomes.
- Reduced customer escalations from 5% to 2% over four consecutive quarters.
- Developed global KPIs, MIS dashboards, and executive reporting frameworks to enhance visibility and accountability.
- Launched AccelerateX, a global change program focused on recognition to enhance service delivery and customer satisfaction.
- Earned 72+ customer accolades and enabled 20% rebound sales growth through service recovery.
Senior Risk Control Analyst (Program /Project Delivery Specialist
Amazon
Bangalore
09.2022 - 11.2024
- Led cross-functional global programs to reduce risk, ensure compliance, and enhance operational efficiency.
- Built regional AML risk programs across Singapore and the US, reducing ML/TF risk by 23.42% and 26.7%.
- Designed project plans, SOPs, and communication frameworks to streamline execution of large-scale initiatives and improve team collaboration.
- Partnered with procurement, logistics, finance, and leadership teams to ensure on-time delivery.
- Contributed to a Lean initiative reducing case handle time by ~53.77%, driving cost efficiency.
Risk Investigation Specialist
Amazon
Bangalore
07.2020 - 09.2022
- Conducted supply chain risk assessments and developed mitigation strategies, reducing vulnerabilities to enhance overall supply chain security.
- Led seller/vendor onboarding and risk control initiatives, improving compliance and reducing risk exposure for the organization.
- Used SQL to extract insights that informed leadership decision-making, streamlining risk management processes.
Field Sales Representative
Melstar
Mysore
07.2019 - 04.2020
- Implemented medical awareness camps and webinars, achieving a 73% increase in sales
- Organized meetings with healthcare professionals to establish and strengthen business relationships, enhancing sales opportunities.
- Analyzed sales data to identify trends and inform strategies for revenue growth.
Inside Sales Representative
Dell
Bangalore
05.2018 - 05.2019
- Generated leads and built sales pipeline, resulting in 140% increase in sales revenue.
- Managed complete sales cycle for Dell and Dell EMC products, securing client satisfaction and fostering repeat business.
Google AdWords Consultant
Regalix
Bangalore
04.2017 - 02.2018
- Developed and implemented SEO and PPC strategies, managing link building and content to increase online presence.
- Developed comprehensive marketing strategies to enhance brand visibility, contributing to greater audience engagement.
- Planned, executed, and managed projects to ensure timely delivery and quality outcomes.
- Ensured project delivery met quality standards and deadlines.
Technical Support Engineer
Dell
Bangalore
09.2015 - 02.2017
- Resolved software and hardware issues for Dell premium customers, ensuring high customer satisfaction.
- Provided tailored software and hardware solutions to customers, improving overall user experience.
- Upsold warranties and new software, directly increasing revenue for the company.
Education
Bachelor of Science - Computer Applications Development
Dr. C V Raman University
12-2015
Skills
- Program Management
- Project Management
- AI Program Delivery
- Risk & Compliance
- Stakeholder Management
- Cross-Functional Leadership
- SOP Design & Rollout
- Process Improvement
- Automation
- RAID Management
- KPI Management
- MIS & Executive Reporting
- Data Analysis (SQL, Python)
Certification
Lean Six Sigma Green Belt (2024)
Timeline
Project Manager – Service Delivery & AI Products
Hewlett Packard Enterprise (HPE)
12.2024 - Current
Senior Risk Control Analyst (Program /Project Delivery Specialist
Amazon
09.2022 - 11.2024
Risk Investigation Specialist
Amazon
07.2020 - 09.2022
Field Sales Representative
Melstar
07.2019 - 04.2020
Inside Sales Representative
Dell
05.2018 - 05.2019
Google AdWords Consultant
Regalix
04.2017 - 02.2018
Technical Support Engineer
Dell
09.2015 - 02.2017
Bachelor of Science - Computer Applications Development
Dr. C V Raman University