POURNIMA DEVENDRA KAMBLE
Pune
Summary
Dynamic Customer Care Executive with a proven track record at IGT Solutions Pvt Ltd, excelling in resolving complex booking issues. Demonstrates strong communication skills and leadership abilities, ensuring exceptional customer satisfaction. Proficient in Microsoft Office. Committed committed to continuous learning and effective team collaboration to drive project success.
Overview
13
13
years of professional experience
Work History
Customer Care Executive
IGT Solutions Pvt Ltd
Pune
08.2024 - 11.2025
- Managed blended process (call/chat) for Agoda clients, addressing complaints about room bookings, hotel services, and cancellations to improve overall service quality.
- Supported Agoda clients with accommodation inquiries, ensuring timely resolutions to enhance customer satisfaction.
- Resolved customer inquiries through phone, email, and chat support at IGT Solutions travel desk.
- Processed bookings, cancellations, and rebooking requests using reservation systems and CRM tools.
- Investigated service issues and coordinated follow-up with airline and operations teams.
Sr. Customer Service Associate
WNS
Pune
06.2012 - 01.2020
- Customer Service Associate. (November 2008 to March 2010)
- Managed health care insurance collections for Willis Network, ensuring timely and accurate processing of claims.
- Handled technical aspects, delivering project components and documenting processes to support project completion.
Education
B.Sc. - Chemistry
Abeda Inamdar Senior College
Pune01-2006
H.S.C -
Higane College
Kothrud01-2003
S.S.C -
St. Joseph High School
Pune01-2001
Skills
- Ticketing systems
- Windows and Office proficiency
- Verbal communication
- Conflict resolution
- Cross-functional collaboration
- Team leadership
- Adaptability to change
- Work ethic
Personal Information
- Date of Birth: 1985-05-15
- Nationality: Indian
- Marital Status: Married
PERSONAL DETAILS
Languages Known English, Hindi & Marathi.
Hobbies and Interests
Hobbies Teaching, Dancing, Listening to Music.
Disclaimer
I hereby solemnly declare the above information is true to the best of my knowledge and belief. Place: Pune Date: (Pournima Devendra Kamble)
Timeline
Customer Care Executive
IGT Solutions Pvt Ltd
08.2024 - 11.2025
Sr. Customer Service Associate
WNS
06.2012 - 01.2020
B.Sc. - Chemistry
Abeda Inamdar Senior College
H.S.C -
Higane College
S.S.C -
St. Joseph High School