PrabhSimran Kaur Sandhu
Chandigarh
Summary
Strategically Focused Country Director Known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, Leadership, cross - cultural teamwork and problem-solving to achieve sales targets and Organizational Business growth. Background in Managing Operations , setting direction & ensuring the success of tasks given.
Overview
9
9
years of professional experience
Work History
Country Director - Canada
Western Overseas Study Abroad Pvt Ltd
Chandigarh
08.2020 - Current
- Developed and managed country-level strategies to promote economic growth, social development, and political stability.
- Identified and pursued new business opportunities in the country, while maintaining existing partnerships.
- Provided leadership, guidance, and direction to a team of professionals working on various projects within the country.
- Oversaw the implementation of policies and initiatives designed to improve the lives of citizens in the country.
- Represented organization at regional meetings with other countries' representatives regarding policy matters.
- Partnered with staff to create professional development plans to support personal and business growth.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Directed operations to improve efficiency and increase profit margins.
- Led change management efforts to adapt to market shifts and organizational needs.
- Facilitated professional development programs to build a high-performing team.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Represented the organization at industry events, conferences, and public meetings.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Conducted market research and reported on competitors.
- Oversaw regional and local sales managers and staff.
Country Leader Canada
Western Overseas Study Abroad Pvt Ltd
Chandigarh
03.2019 - 08.2020
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Directed the recruitment process for new employees, including interviewing and selecting candidates.
- Monitored workflow processes and identified areas of improvement.
- Provided guidance and support to team members on operational issues.
- Assessed team performance against established goals and objectives.
- Coached and mentored individuals on professional development goals.
- Identified training needs for staff members and developed appropriate programs.
- Facilitated collaboration between departments to ensure successful project completion.
- Fostered a positive work environment by recognizing individual achievements.
- Analyzed data to make decisions related to personnel management.
- Organized events for staff engagement activities such as team building exercises.
- Resolved conflicts between employees in a timely manner.
- Implemented effective communication protocols within the organization.
- Managed budgets effectively while ensuring quality standards are met.
- Scheduled shifts according to workload requirements.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Created detailed reports on employee performance metrics for senior leadership review.
- Participated in potential new hire interviewing sessions to help identify qualified candidates.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Trained new employees on company policies, job duties, and performance expectations.
- Streamlined workflow processes, reducing project completion times.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Country Head Canada
Western Overseas Study Abroad Pvt Ltd
Chandigarh
09.2017 - 03.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Visa Counselor
Western Overseas Study Abroad Pvt Ltd
Chandigarh
01.2016 - 08.2017
- Assessed and evaluated visa applications to ensure all requirements are met.
- Provided advice and guidance to applicants on the process of obtaining a visa.
- Conducted research into immigration law, policies, and regulations.
- Maintained accurate records of all visa applications received and processed.
- Advised clients on the best course of action in applying for visas or extensions of stay.
- Responded promptly to inquiries from applicants about their visa status.
- Verified documents such as passports, birth certificates, marriage certificates.
- Collaborated with other departments to resolve any issues related to visa processing.
Tele Counselor
Western Overseas Study Abroad Pvt Ltd
Chandigarh
05.2015 - 12.2015
- Provided customer service to callers by answering inquiries and resolving issues.
- Developed effective strategies for handling difficult customers, utilizing active listening techniques.
- Assisted in the development of marketing campaigns that increased incoming calls from potential clients.
- Maintained detailed records of all conversations with customers, including notes on customer inquiries, complaints and resolutions.
- Identified customer needs and recommended appropriate products or services to meet those needs.
Education
Post Graduate Diploma in Computer Applications -
Sri Guru Gobind Singh College
Chandigarh08-2012
Bachelor of Arts -
Post Graduate Government College For Girls
Chandigarh07-2010
High School Diploma -
Mata Sahib Kaur School , PSEB
Mohali 06-2007
Skills
- Human Resources Management
- Partnership Building
- Organizational Development
- Staff Management
- Staff Development
- Operations Management
- Business Development
- Strategic Planning
- Team Management
- Verbal and written communication
- Sales management
- Creativity and Innovation
- Hiring and Retention
- Corporate Communications
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Affiliations
- Participations in Multiple Events in Multiple Locations
- Organizing Virtual Fairs
- Face to Face Corporate Meetings
- Attended Recruiters Workshops
- Participation in School Seminars
Accomplishments
- Best Employee of the Month in 2018
- Best Country Leader Award in 2019
- Best in Tasks Accomplishments
Timeline
Country Director - Canada
Western Overseas Study Abroad Pvt Ltd
08.2020 - Current
Country Leader Canada
Western Overseas Study Abroad Pvt Ltd
03.2019 - 08.2020
Country Head Canada
Western Overseas Study Abroad Pvt Ltd
09.2017 - 03.2019
Visa Counselor
Western Overseas Study Abroad Pvt Ltd
01.2016 - 08.2017
Tele Counselor
Western Overseas Study Abroad Pvt Ltd
05.2015 - 12.2015
Post Graduate Diploma in Computer Applications -
Sri Guru Gobind Singh College
Bachelor of Arts -
Post Graduate Government College For Girls
High School Diploma -
Mata Sahib Kaur School , PSEB
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