Prabhu P B
Ernakulam
Summary
Proven track record in infrastructure management and automation scripting, leading successful transitions and customer onboardings. Expertise in ITIL processes and virtualization technologies drives operational efficiency and high-quality service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Consultant /Associate Technical Lead
Tata Consultancy Services (TCS)
Kochi
08.2019 - Current
- Lead end-to-end infrastructure transitions for multiple customer environments, including planning, execution, knowledge transfer (KT), and operational handover
- Delivered major vCenter/ESXi upgrades, vulnerability patching, and HA/DRS configuration
- Managed in-place OS upgrades from Windows Server 2012 to 2022 across multiple environments
- Led multiple new customer onboardings, including transition planning, KT session delivery, and coordination with cross-functional teams for successful go-live
- Developed PowerShell scripts for automation of patch reporting, user onboarding, home drive cleanup, and health checks
- Handled Cerberus SFTP migrations from on-prem to cloud, ensuring security and compliance
- Led a team of 20 associates, overseeing task allocation, performance tracking, mentoring, and ensuring high-quality service delivery across multiple accounts.
- Acted as SPOC for UK customer, managing transition readiness, daily operations, and communication
- Troubleshot backup-related issues and coordinated with storage and application teams for resolution
- Adhered to ITIL v4 processes and authored SOPs and RCA documentation
ICT Infrastructure – Server Engineer
Petrolink Data Services Pvt. Ltd.
Kochi
09.2015 - 08.2019
- Maintained Windows Server infrastructure (physical and virtual), managing authentication, replication, and Group Policies
- Supported VMware environments, VM templates, and live migrations using vMotion
- Deployed services in Microsoft Azure and coordinated firewall policy adjustments with networking teams
- Generated performance and capacity reports, offering virtualization tuning recommendations.
- Led root cause analysis and application migration planning with internal stakeholders.
System Administrator
MWT Educational Consultancy Pvt. Ltd.
Kochi
03.2015 - 09.2015
- Provided remote support for Australian clients, managing servers, desktops, and lab infrastructure.
- Maintained a thin client environment with Windows Server 2008.
- Designed and implemented Active Directory, OU structure, and Group Policies.
- Performed remote troubleshooting and documented IT procedures.
Specialist – System Engineer
Sutherland Global Services Ltd.
Kochi
01.2012 - 02.2015
- Administered Windows Servers (2003/2008), DNS, DHCP, GPOs, and file services.
- Delivered L2 support for U.S. clients, including antivirus patching via McAfee ePO.
- Supported IP phone systems (Cisco, Avaya, Polycom), and assisted in DR/BCP activities.
- Deployed Mozy cloud backup solutions and standardized OS deployment templates.
Systems Engineer Trainee
Precision Techserve Pvt. Ltd.
Kochi
04.2008 - 01.2012
- Provided first-level support for desktops, basic server tasks, and remote troubleshooting.
- Assisted in OS cloning, hardware/software issue resolution, and mail client configurations.
- Built foundational knowledge of IT operations that supported later infrastructure roles.
Education
Diploma in Electronics Eng. - Electronic Engineering
Govt.Colleage Shoranur
Palakkad11-2005
Plus-Two - Plus-Two in Science
Sreekrishnapuram HSS
Palakkad03-2002
ITI - ITI
ITI Malampuzha
Palakkad07-2000
SSLC - 10th Standard
Kattukulam HSS
Palakkad03-1998
Skills
- Infrastructure management
- Virtualization technologies
- Automation scripting
- ITIL processes
- Transition planning
- Team leadership
- Service delivery
- Performance analysis
- Cloud migration
- Operations management
- Requirements gathering
- Team collaboration
Certification
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- ITIL Foundation in IT service management – 2019
- VMware vSphere training completion – 2018
- Microsoft Certified Systems Administrator (MCSA)
- Cisco Certified Network Associate (CCNA) – course completed
Timeline
Assistant Consultant /Associate Technical Lead
Tata Consultancy Services (TCS)
08.2019 - Current
ICT Infrastructure – Server Engineer
Petrolink Data Services Pvt. Ltd.
09.2015 - 08.2019
System Administrator
MWT Educational Consultancy Pvt. Ltd.
03.2015 - 09.2015
Specialist – System Engineer
Sutherland Global Services Ltd.
01.2012 - 02.2015
Systems Engineer Trainee
Precision Techserve Pvt. Ltd.
04.2008 - 01.2012
Diploma in Electronics Eng. - Electronic Engineering
Govt.Colleage Shoranur
Plus-Two - Plus-Two in Science
Sreekrishnapuram HSS
ITI - ITI
ITI Malampuzha
SSLC - 10th Standard
Kattukulam HSS
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