Prachi Kumari
Bokaro Steel City
Summary
Skilled Front Office Associate with proven expertise in guest relations and cash handling, honed at prestigious establishments including Taj Ganges. Excelled in enhancing customer satisfaction through exceptional service and problem-solving. Demonstrated ability to manage check-ins efficiently and support local tourism by planning customized itineraries, showcasing a blend of interpersonal and organizational skills.
Overview
1
1
year of professional experience
Work History
Front Office Associate
Taj Ganges
Varanasi
05.2024 - Current
- Greeted customers upon arrival and provided them with outstanding customer service.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Assisted guests with check-in, check-out, and room reservations.
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
- Handled cash payments for guest transactions accurately and efficiently.
- Maintained an organized front office area by restocking supplies as needed.
- Ensured compliance with all company policies and procedures related to guest services.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Coordinated transportation services for guests when requested.
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
- Verified identification documents from guests before issuing keys or access cards.
- Greeted customers upon entry to facility to promote positive relations.
- Welcomed large volume of guests and improved overall customer service.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Front Office Associate
Marriott Nashik
Nashik
10.2023 - 01.2024
- I have three months work experience in front office at courtyard by Marriott nashik, Maharashtra
Education
Graduation -
Ranvijay College Chas Bokaro
Bokaro, India11.2024
Intermediate -
Bokaro Ispat Senior Secondary School
Bokaro, India01.2022
High School -
Bokaro Ispat Senior Secondary School
Bokaro, India01.2020
Skills
- Guest relations
- Cash handling
- Problem-solving skills
- Travel arrangements
- Check-in management
- Listening skills
Languages
- English, Professional Working Proficiency
- Hindi, Professional Working Proficiency
Hobbies and Interests
- Listening music
- Traveling
Disclaimer
I solemnly declare the information in this resume is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 01/22/04
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Personal Traits
- Team work
- Adaptor Nature
- Good Communication Skill
- Solution Oriented
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- · Received many guest appreciations in Trust You and Trip Advisor
- Received certificate from the General Manager for outstanding customer handling
- In a span of 6 months handled Reception, Cashiering, Travel desk and Concierge
References
References available upon request.
Timeline
Front Office Associate
Taj Ganges
05.2024 - Current
Front Office Associate
Marriott Nashik
10.2023 - 01.2024
Graduation -
Ranvijay College Chas Bokaro
Intermediate -
Bokaro Ispat Senior Secondary School
High School -
Bokaro Ispat Senior Secondary School
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