Prachir Barkakati
Branch Relationship Manager
Guwahati,AS
Summary
Accomplished Branch Relationship Manager at ICICI Bank with expertise in leadership and customer service. Successfully managed high-net-worth client portfolios, enhancing satisfaction and increasing Net Promoter Score. Proficient in CRM systems and skilled in fostering client relationships, driving revenue growth, and mentoring teams to exceed targets.
Experienced Team Leader adept at fostering and maintaining client relationships. Skilled in identifying client needs and providing effective solutions, with strong track record of increased client satisfaction and loyalty. Demonstrated ability to communicate effectively and manage complex client portfolios.
Overview
6
6
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Branch Relationship Manager
ICICI Bank
04.2025 - 07.2025
- Managed a diverse portfolio of high-net-worth clients, ensuring their unique financial needs were met.
- Strengthened client relationships by providing personalized financial advice and investment strategies.
- Established strong working relationships with customers to increase brand visibility and generate new leads.
- Coordinated cross-selling efforts between product lines, driving revenue growth across multiple areas of the business.
- Increase in CASA, MIB, new customer acquisition, assets, and retail liabilities.
- Built relationships with customers and community to establish long-term business growth.
Team Leader
ICICI Bank
09.2022 - 03.2025
- Led team of 15 Relationship Managers to drive sales on assets and liabilities on achieving monthly target of 1.2 Cr in total.
- Recruited, trained, and mentored new hires by conducting orientation programs for seamless integration into the team, maintaining relationships with HNI, private, and general clients by fulfilling their banking needs.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer Net Promoter Score (NPS) ratings by closely monitoring service quality standards, and addressing any issues promptly.
- Handled escalated cases of unsatisfied clients by rectifying with immediate action pertaining to banking issues or queries, with quicker resolution to prevent recurrence.
- Conducted huddles with team members to strategize on the customer approach for cross-selling and an increase in sales.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
E-Relationship Manager
ICICI Bank
09.2019 - 08.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Increased total relationship value of mapped customers across different locations by understanding a 360-degree view, and generated leads for conversion.
- Monitored generated leads by doing in-depth follow-ups until closure.
- Maintained synergy with bank branches to ensure effective and quicker service for mapped clients.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Improved client engagement strategies, leading to marked increase in client referrals and network expansion.
- Implemented CRM best practices, improving data accuracy and usability for client management.
Education
MBA - Human Resource And Marketing
Assam Down Town University
Guwahati, India 04.2001 -
B. Tech - Electronics And Communication Engineering
Assam Down Town University
Guwahati, India 04.2001 -
Skills
Leadership
Accomplishments
- Supervised team of 15 staff members.
- Achieved NPS Master by securing highest NPS score with accuracy and efficiency.
- Received certification of achievement for General Insurance, Life Insurance and DEMAT accounts for conversion before deadline.
Certification
IRDA
Hobbies
Guitar, Singing, Gaming and Bike Riding
Timeline
Branch Relationship Manager
ICICI Bank
04.2025 - 07.2025
Team Leader
ICICI Bank
09.2022 - 03.2025
E-Relationship Manager
ICICI Bank
09.2019 - 08.2022
MBA - Human Resource And Marketing
Assam Down Town University
04.2001 -
B. Tech - Electronics And Communication Engineering
Assam Down Town University
04.2001 -
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