PRACHITI TAMHANE
THANE
Summary
With a robust background at GP PARSIK SAHAKARI BANK LTD., I excel in banking operations and team leadership, ensuring compliance and enhancing customer satisfaction. My proactive approach in identifying sales opportunities and streamlining operations has significantly contributed to our branch's success. Skilled in cash management and possessing exceptional communication abilities, I thrive in high-pressure environments, consistently delivering results.
Overview
17
17
years of professional experience
Work History
Assistant Manager
GP PARSIK SAHAKARI BANK LTD.
THANE
06.2023 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created and maintained a positive work environment within the branch.
- Analyzed customer data to identify trends in account activity and suggest ways to increase sales opportunities.
- Evaluated credit histories of applicants in order to determine their eligibility for loans or other services.
- Identified areas of improvement within the branch operations through analysis of customer feedback surveys.
- Directed team members in authorizing loans and opening checking and savings accounts.
- Supervised tellers during peak hours of operation, providing assistance when needed.
Senior Officer
GP PARSIK SAHAKARI BANK LTD.
THANE
11.2017 - 05.2023
- Managed daily branch operations, ensuring compliance with banking policies and federal regulations.
- Coordinated with the IT department to enhance online banking services, improving customer satisfaction.
- Communicated regularly with customers to gain insights into their needs & assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
- Explained benefits of various investment options to help customers fulfill personal investment goals.
- Coordinated with other departments to ensure smooth flow of operations.
Junior Officer
GP PARSIK SAHAKARI BANK LTD.
THANE
02.2008 - 10.2017
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Provided excellent customer service to clients by responding to inquiries in a timely manner.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Education
Bachelor - Commerce
KJ SOMAIYA COLLEGE OF ARTS & COMMERCE
MUMBAI06-2005
Skills
- Banking operations
- Cash management
- Excellent communication
- Problem-solving abilities
- Service oriented
- Customer service
- KYC Operations
- Team Leadership
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Assistant Manager
GP PARSIK SAHAKARI BANK LTD.
06.2023 - Current
Senior Officer
GP PARSIK SAHAKARI BANK LTD.
11.2017 - 05.2023
Junior Officer
GP PARSIK SAHAKARI BANK LTD.
02.2008 - 10.2017
Bachelor - Commerce
KJ SOMAIYA COLLEGE OF ARTS & COMMERCE
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