PRADEEP BALIRAM JADHAV
Deputy General Manager - Operations
Kalyan (East),MH
Summary
Experienced operations and facility management leader with over two decades in hospitality, malls, and critical data center operations. Proven track record in managing integrated facility management contracts, optimizing multi-site operations, and enforcing vendor governance. Known for enhancing operational stability, driving compliance, and achieving high levels of client satisfaction for Fortune 50+ organizations.
Overview
27
27
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Deputy General Manager – Operations
OCS Group India Pvt. Ltd.
04.2023 - Current
- Leading multiple Data Centre IFM contracts across Mumbai & Mahape including STT (5 sites), Digital Edge, AWS, CapitaLand, Gramercy, Lumina DC, and corporate offices.
- Managing end-to-end soft services operations: housekeeping, pantry, pest control, façade cleaning, waste management, and support services.
- Driving new site mobilization and transitions, ensuring seamless handover, statutory compliance, and SOP deployment.
- Handling multi-vendor coordination, SLA adherence, audits, and client governance meetings.
- Developing SOPs, training calendars, job cards, and escalation matrices customized to DC environments.
- Ensuring high uptime support standards aligned with mission-critical facility requirements.
Senior Manager – Operations
OCS Group India Pvt. Ltd.
07.2018 - 03.2023
- Headed operations for multiple large retail malls including Viviana Mall, R-City, R-Odeon, R-Mall Thane & Mulund, Inorbit Mall Vashi, and Seawoods Grand Central Mall.
- Managed large teams and vendors delivering housekeeping, washroom hygiene, waste management, and customer experience services.
- Improved service quality scores, audit outcomes, and manpower productivity across sites.
- Acted as single point of contact for mall management and stakeholders.
Manager – Operations
Radiant Hospitality Services Pvt. Ltd.
07.2015 - 06.2017
- Managed full operations at R-City Mall, Ghatkopar.
- Led manpower deployment, vendor billing, material planning, and quality audits.
Assistant Manager – Operations
Radiant Hospitality Services Pvt. Ltd.
06.2013 - 06.2015
- Supported mall operations at Inorbit Mall, Vashi.
- Strengthened housekeeping systems and client coordination.
Operations
Polished 2 Perfection Services
08.2012 - 05.2013
Senior Executive – Operations & Administration
Savali Management Consultancy Pvt. Ltd.
12.2008 - 07.2012
Senior Housekeeping Supervisor
Talwalkar Better Value Fitness
04.2007 - 11.2008
Hospitality Operations (Captain / Sr. Captain / Restaurant In-Charge)
Leading hotels
01.1999 - 01.2007
Education
Undergraduate - undefined
Skills
Integrated Facility Management (IFM)
Data Centre Operations (Soft Services)
Multi-Site & Pan-India Operations
Vendor & Contract Management
SOP Development & Process Transition
Housekeeping & Soft Services Excellence
Training, Audits & Compliance
Client Relationship Management
Cost Control & Productivity Improvement
Manpower Planning & Deployment
References
References available on request
KEY ACHIEVEMENTS
- Successfully led operations for Fortune 50+ and global MNC clients.
- Executed large-scale transitions and stabilizations in malls and DCs.
- Built and trained high-performing teams across housekeeping, pantry, and office support services.
- Recognized for client satisfaction, compliance excellence, and operational discipline.
CLIENT & PARTNER EXPOSURE
- Johnson Controls
- Knight Frank
- JLL
- CBRE
- Cushman & Wakefield
- STT
- AWS
- Digital Edge
- CapitaLand
Certification
AI tools and Chatgpt
Timeline
AI tools and Chatgpt
03-2026
Microsoft Copilot
10-2024
Deputy General Manager – Operations
OCS Group India Pvt. Ltd.
04.2023 - Current
Senior Manager – Operations
OCS Group India Pvt. Ltd.
07.2018 - 03.2023
Manager – Operations
Radiant Hospitality Services Pvt. Ltd.
07.2015 - 06.2017
Assistant Manager – Operations
Radiant Hospitality Services Pvt. Ltd.
06.2013 - 06.2015
Operations
Polished 2 Perfection Services
08.2012 - 05.2013
Senior Executive – Operations & Administration
Savali Management Consultancy Pvt. Ltd.
12.2008 - 07.2012
Senior Housekeeping Supervisor
Talwalkar Better Value Fitness
04.2007 - 11.2008
Hospitality Operations (Captain / Sr. Captain / Restaurant In-Charge)
Leading hotels
01.1999 - 01.2007