Pradeep Kumar
New Delhi
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Performance-oriented sales leader with proven expertise in revenue management, client acquisition and account servicing. Diligently research competitors and market conditions to remain lean and agile in face of changing expectations and conditions. Excellent negotiator and influential program managers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Officer
Mother & Baby Care Inc.
Kanpur & Bundel Khand
09.2017 - 09.2020
- Identified potential new markets for company products.
- Monitored competitors' activities and pricing strategies.
- Reached out to customer leads through cold calling and established positive business and customer relationships.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Director
weem infotech private limited
Amazon Outbond Call Center
11.2015 - 09.2018
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Implemented systems for tracking progress on key initiatives or projects.
- Developed and implemented strategic sales plan to accommodate corporate goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
Distric Cordinater
Netlink Software Group America Inc
Uttar Pradesh
04.2012 - 11.2015
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Modified existing software systems to enhance performance and add new features.
Team Leader - CRM Operations
dish tv
Noida
03.2010 - 04.2012
- Oversaw business production processes and reported results to management.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Conducted regular meetings with team members to review performance and provide feedback.
- Assigned tasks to individual team members based on their skill sets and workloads.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Care Executive
Tech mahindra limited
Noida
02.2008 - 02.2010
- Recommended additional products or services that may be beneficial to customers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Cross-sold products and services when appropriate according to company guidelines.
- Answered incoming customer calls regarding products and services, providing information, troubleshooting issues, and resolving complaints.
Custome Care Executive
spice bpo
Noida Sec 68
01.2007 - 01.2008
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Maths
C.S.J.M Univercity Kanpur
Kanpur06-2013
Skills
- Revenue-Generating Strategies
- Profile and Revenue-Generating Strategies
- Promotional Sales Events
- Sales Process Engineering
- Brand Building
- Sales and Market Development
- Vendor Management
- Order Management
- Sales Strategy
- Product Promotions
- Project Management
- Employee Guidance
- Sales Follow-Up
- New Market Penetration
Languages
Hindi
First Language
English
Beginner (A1)
A1
Accomplishments
- I have always given importance to my work and have never given up. In Mahindra I have received the award for the highest number of calls and best handling of customers.
- I have worked and learned a lot till I opened my own company and ran my own call center. I also opened many branches in different cities.
Certification
- I Hve to do the work of UID (Aadhaar) from Netlink Software Group America Inc. for which I got District Level Pay Award from District Manager
Timeline
Sales Officer
Mother & Baby Care Inc.
09.2017 - 09.2020
Director
weem infotech private limited
11.2015 - 09.2018
Distric Cordinater
Netlink Software Group America Inc
04.2012 - 11.2015
Team Leader - CRM Operations
dish tv
03.2010 - 04.2012
Customer Care Executive
Tech mahindra limited
02.2008 - 02.2010
Custome Care Executive
spice bpo
01.2007 - 01.2008
Bachelor of Science - Maths
C.S.J.M Univercity Kanpur
- I Hve to do the work of UID (Aadhaar) from Netlink Software Group America Inc. for which I got District Level Pay Award from District Manager
Similar Profiles
Gourab BoseGourab Bose
Area Sales Executive at Mother & Baby Care Inc(PAN Health Care Pvt Ltd)Area Sales Executive at Mother & Baby Care Inc(PAN Health Care Pvt Ltd)
Kirsten DavisKirsten Davis
Nurse Extern at Northside Atlanta Hospital (Mother-Baby Unit)Nurse Extern at Northside Atlanta Hospital (Mother-Baby Unit)
SILVANA SANTOSSILVANA SANTOS
Registered Nurse at Mount Sinai Health System- KP5 Mother Baby UnitRegistered Nurse at Mount Sinai Health System- KP5 Mother Baby Unit