Summary
Overview
Work History
Education
Skills
Timeline
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Pradeep Kumar

SME (Subject Matter Expert)
Banda

Summary

Certified professional with over 4 years of experience in the eCommerce industry, specializing in training, account management, and marketplace optimization. Expertise in helping brands and sellers thrive across various eCommerce platforms such as Amazon, Flipkart, Meesho, and others. Currently serving as a Subject Matter Expert at Vaco Binary Semantics, with a focus on building successful eCommerce businesses for Indian sellers. Passionate about educating and mentoring the next generation of eCommerce professionals and offering hands-on training to over 150+ sellers and professionals.

Overview

5
5
years of professional experience

Work History

SME

Vaco Binary Semantics
Meerut
01.2025 - Current
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Optimized subject matter content by conducting extensive research and incorporating industry trends.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Conducted regular reviews of operations and identified areas for improvement.

Sr. Key Account Manager

Tenacious and Neotric Business Solutions
Gurugram
11.2022 - 12.2024
  • Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
  • Conducted regular account reviews to identify areas for improvement or potential risks, taking corrective action as needed.
  • Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.
  • Increased client retention by developing and implementing customized account management strategies.
  • Managed a diverse portfolio of key accounts, ensuring consistent revenue streams and business expansion opportunities.
  • Supported sales and reporting for large and medium-sized accounts.

Key Account Manager

Amazon Digital Kendra (Kanpur)
Kanpur
08.2021 - 10.2022
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
  • Developed and maintained strong relationships with key clients to ensure long-term business growth.

Catalog Executive and Assistant Account Manager

UB Enterprises
07.2020 - 06.2022
  • Enhanced user experience on e-commerce platforms through strategic categorization, tagging, and organization of products within the online catalog.
  • Implemented quality control measures to maintain high standards in catalog production while adhering to deadlines.
  • Optimized search functionality within the online catalog by implementing relevant keywords, tags, filters, resulting in improved user experience.
  • Boosted customer satisfaction with accurate and engaging product descriptions that highlighted key features and benefits.
  • Enhanced catalog accuracy by meticulously reviewing and updating product information, descriptions, and pricing.

Education

Master of Arts -

Bundelkhand University
Jhansi
04.2001 -

Skills

Training and mentoring

Timeline

SME

Vaco Binary Semantics
01.2025 - Current

Sr. Key Account Manager

Tenacious and Neotric Business Solutions
11.2022 - 12.2024

Key Account Manager

Amazon Digital Kendra (Kanpur)
08.2021 - 10.2022

Catalog Executive and Assistant Account Manager

UB Enterprises
07.2020 - 06.2022

Master of Arts -

Bundelkhand University
04.2001 -

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Pradeep KumarSME (Subject Matter Expert)