Summary
Overview
Work History
Education
Skills
DECLARATION
Certification
Timeline
Generic
Pradeep Kumar Pandey

Pradeep Kumar Pandey

Last Mile Operations
Pratapgarh

Summary

Professional Experience Zomato Media Pvt. Ltd.

Operations Executive | 2 Years
Locations: Mumbai / Uttar Pradesh

2018 to 2020

Key Responsibilities:

  • Managed daily field operations, partner onboarding, and documentation handling.
  • Coordinated with delivery partners to ensure smooth order flow and timely logins.
  • Monitored fleet supply, booking %, login %, no-show %, and slot-wise delivery performance.
  • Assisted in restaurant onboarding and gathered required merchant documentation.
  • Provided training to new partners on app usage, SOPs, safety, and performance guidelines.
  • Actively resolved delivery-related issues and communicated solutions to improve partner experience.

Key Achievements:

  • Successfully onboarded and trained a large number of delivery partners.
  • Contributed to steady SL performance through strong coordination and issue resolution.
  • Played a key role in stabilizing city operations during volume surge periods.
Zomato Media Pvt. Ltd.

Senior Operations Executive | 3 Years
Locations: Mumbai / Uttar Pradesh

2022 to till now

Key Responsibilities:

  • Led end-to-end last-mile operations, ensuring stable SL performance across high-demand zones.
  • Oversaw fleet supply, partner logins, and availability during critical meal slots (Lunch/Dinner).
  • Conducted detailed RCA for SL dips, escalations, partner no-shows, and booking performance issues.
  • Coordinated with fleet partners to improve onboarding quality, compliance, and operational readiness.
  • Managed city-level performance dashboards, monitored KPIs, and executed improvement action plans.
  • Strengthened partner relations through communication, group announcements, training, and workflow guidance.
  • Resolved real-time operational escalations to maintain seamless delivery flow and customer satisfaction.
  • Supported merchant onboarding and ensured platform compliance for new restaurant partners.

Key Achievements:

  • Improved overall city SL through proactive RCA and fleet optimization.
  • Reduced partner no-shows and login dips during peak hours.
  • Enhanced DP onboarding process to reduce operational delays and increase fleet quality.

Overview

5
5
years of professional experience
2
2
Languages
1
1
Certificate

Work History

Operations Executive

Zomato Media Pvt. Ltd.
01.2018 - Current
  • Oversaw city-wide last-mile logistics operations, fleet monitoring and performance management.
  • Conducted onboarding, training & compliance documentation for delivery partners.
  • Managed real-time escalations ensuring smooth delivery execution.
  • Analysed slot performance (Lunch/Dinner), login %, booking %, no-shows and SL metrics.
  • Performed detailed RCA to understand SL dips and executed targeted action plans.
  • Regular coordination with merchants to streamline onboarding & operational readiness.

Education

Diploma - Civil Engineering

Board of Technical Education
Uttar Pradesh
01.2014

Intermediate - PCM

U.P. Board
01.2010

High School - PCM

U.P. Board
01.2008

Skills

Last-Mile Operations

DECLARATION

I hereby declare that all the information provided above is true and correct to the best of my knowledge. Place: Lucknow Date: __________ Signature: Pradeep Kumar Pandey

Certification

Best Fleet Manager, Zomato Media Pvt Ltd

Timeline

Best Fleet Manager, Zomato Media Pvt Ltd

05-2023

Operations Executive

Zomato Media Pvt. Ltd.
01.2018 - Current

Intermediate - PCM

U.P. Board

High School - PCM

U.P. Board

Diploma - Civil Engineering

Board of Technical Education
Pradeep Kumar PandeyLast Mile Operations