Pradeep Kumar Pandey

Professional Experience Zomato Media Pvt. Ltd. Zomato Media Pvt. Ltd.

Operations Executive | 2 Years
Locations: Mumbai / Uttar Pradesh

2018 to 2020

Key Responsibilities:

• Managed daily field operations, partner onboarding, and documentation handling.
• Coordinated with delivery partners to ensure smooth order flow and timely logins.
• Monitored fleet supply, booking %, login %, no-show %, and slot-wise delivery performance.
• Assisted in restaurant onboarding and gathered required merchant documentation.
• Provided training to new partners on app usage, SOPs, safety, and performance guidelines.
• Actively resolved delivery-related issues and communicated solutions to improve partner experience.

Key Achievements:

• Successfully onboarded and trained a large number of delivery partners.
• Contributed to steady SL performance through strong coordination and issue resolution.
• Played a key role in stabilizing city operations during volume surge periods.

Senior Operations Executive | 3 Years
Locations: Mumbai / Uttar Pradesh

2022 to till now

Key Responsibilities:

• Led end-to-end last-mile operations, ensuring stable SL performance across high-demand zones.
• Oversaw fleet supply, partner logins, and availability during critical meal slots (Lunch/Dinner).
• Conducted detailed RCA for SL dips, escalations, partner no-shows, and booking performance issues.
• Coordinated with fleet partners to improve onboarding quality, compliance, and operational readiness.
• Managed city-level performance dashboards, monitored KPIs, and executed improvement action plans.
• Strengthened partner relations through communication, group announcements, training, and workflow guidance.
• Resolved real-time operational escalations to maintain seamless delivery flow and customer satisfaction.
• Supported merchant onboarding and ensured platform compliance for new restaurant partners.

Key Achievements:

• Improved overall city SL through proactive RCA and fleet optimization.
• Reduced partner no-shows and login dips during peak hours.
• Enhanced DP onboarding process to reduce operational delays and increase fleet quality.
• Managed B2B client acquisition and retention for assigned territories.
• Achieved consistent monthly revenue targets through strong lead conversion.
• Built and maintained relationships with local businesses to onboard them on JustDial.
• Conducted product demos, upselling, and cross-selling to maximize business value.
• Collaborated with internal teams to resolve client issues, and ensure service satisfaction.
• Analyzed sales performance metrics, and implemented strategies to boost conversions.
• Increased overall sales revenue by implementing effective sales strategies, and building strong client relationships.
• Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
• Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
• Improved customer retention rates by delivering exceptional after-sales support, and fostering long-term relationships with key accounts.
• Investigated the competitive landscape to anticipate negative business impacts.

Best Fleet Manager, Zomato Media Pvt Ltd