Pradeep Kumar Pandey
Last Mile Operations
Pratapgarh
Summary
Professional Experience
Zomato Media Pvt. Ltd.
Operations Executive | 2 Years
Locations: Mumbai / Uttar Pradesh
2018 to 2020
Key Responsibilities:
- Managed daily field operations, partner onboarding, and documentation handling.
- Coordinated with delivery partners to ensure smooth order flow and timely logins.
- Monitored fleet supply, booking %, login %, no-show %, and slot-wise delivery performance.
- Assisted in restaurant onboarding and gathered required merchant documentation.
- Provided training to new partners on app usage, SOPs, safety, and performance guidelines.
- Actively resolved delivery-related issues and communicated solutions to improve partner experience.
Key Achievements:
- Successfully onboarded and trained a large number of delivery partners.
- Contributed to steady SL performance through strong coordination and issue resolution.
- Played a key role in stabilizing city operations during volume surge periods.
Senior Operations Executive | 3 Years
Locations: Mumbai / Uttar Pradesh
2022 to till now
Key Responsibilities:
- Led end-to-end last-mile operations, ensuring stable SL performance across high-demand zones.
- Oversaw fleet supply, partner logins, and availability during critical meal slots (Lunch/Dinner).
- Conducted detailed RCA for SL dips, escalations, partner no-shows, and booking performance issues.
- Coordinated with fleet partners to improve onboarding quality, compliance, and operational readiness.
- Managed city-level performance dashboards, monitored KPIs, and executed improvement action plans.
- Strengthened partner relations through communication, group announcements, training, and workflow guidance.
- Resolved real-time operational escalations to maintain seamless delivery flow and customer satisfaction.
- Supported merchant onboarding and ensured platform compliance for new restaurant partners.
Key Achievements:
- Improved overall city SL through proactive RCA and fleet optimization.
- Reduced partner no-shows and login dips during peak hours.
- Enhanced DP onboarding process to reduce operational delays and increase fleet quality.
Overview
5
5
years of professional experience
2
2
Languages
1
1
Certificate
Work History
Operations Executive
Zomato Media Pvt. Ltd.
01.2018 - Current
- Oversaw city-wide last-mile logistics operations, fleet monitoring and performance management.
- Conducted onboarding, training & compliance documentation for delivery partners.
- Managed real-time escalations ensuring smooth delivery execution.
- Analysed slot performance (Lunch/Dinner), login %, booking %, no-shows and SL metrics.
- Performed detailed RCA to understand SL dips and executed targeted action plans.
- Regular coordination with merchants to streamline onboarding & operational readiness.
Education
Diploma - Civil Engineering
Board of Technical Education
Uttar Pradesh01.2014
Intermediate - PCM
U.P. Board
01.2010
High School - PCM
U.P. Board
01.2008
Skills
Last-Mile Operations
DECLARATION
I hereby declare that all the information provided above is true and correct to the best of my knowledge. Place: Lucknow Date: __________ Signature: Pradeep Kumar Pandey
Certification
Best Fleet Manager, Zomato Media Pvt Ltd
Timeline
Best Fleet Manager, Zomato Media Pvt Ltd
05-2023
Operations Executive
Zomato Media Pvt. Ltd.
01.2018 - Current
Intermediate - PCM
U.P. Board
High School - PCM
U.P. Board
Diploma - Civil Engineering
Board of Technical Education