Pradeep Patil
Banker
Pune
Summary
Experienced professional with extensive knowledge in the banking sector. Skilled in acquiring new clients, fostering trust with existing clients, and driving increased revenue. Continuously learning and implementing new techniques to enhance productivity. Streamlining business processes and establishing continuous improvement processes. Proficient in mapping business requirements and coordinating development and implementation of processes aligned with guidelines. Implementing procedures for high-quality customer experience within specified turnaround times. Excellent communication, presentation, and mentoring abilities. Proven track record in developing business continuity plans, procedures, and service standards for achieving excellence.
Overview
16
16
years of professional experience
1
1
Certification
3
3
Languages
Work History
Branch Manager
AU Small Finance Bank Ltd
12.2023 - Current
- Sourcing Quality Accounts
- Excel the relationship with GB clients and new opportunity from existing client as well as from New
- Serve them in better manner to enhance existing relationship to be their priority banker
- Provide them better solutions for their payment and collection mode
- Branch Profitability
- Sourcing HV, HNI Individual and corporate relationship
- Providing Need base Solutions to Corporates (e.g BIG, LC, BG, BD, Forex, CMS, Payment Solutions, Receipt Solution)
- Monitor transactions and various service requests in time to ensure minimum TAT
- Handling team of Size 15
- Responsible for the performance of Branch
- Generating revenue from various cross Sale Products
- Responsible for Audit and get all things done according to compliance from Team
- Responsible for increasing Market Share of Bank
Branch Manager
Indus Ind Bank Ltd
05.2021 - 12.2023
- Branch Profitability
- Sourcing HV, HNI Individual and corporate relationship
- Providing Need base Solutions to Corporates (e.g BIG, LC, BG, BD, Forex, CMS, Payment Solutions, Receipt Solution)
- Monitor transactions and various service requests in time to ensure minimum TAT
- Handling team of Size 15
- Responsible for the performance of Branch
- Generating revenue from various cross Sale Products
- Responsible for Audit and get all things done according to compliance from Team
- Responsible for increasing Market Share of Bank
Branch Manager
AU Small Finance Bank Ltd
09.2019 - 04.2021
- Sourcing Quality Accounts
- Excel the relationship with GB clients and new opportunity from existing client as well as from New
- Serve them in better manner to enhance existing relationship to be their priority banker
- Provide them better solutions for their payment and collection mode
- Branch Profitability
- Sourcing HV, HNI Individual and corporate relationship
- Providing Need base Solutions to Corporates (e.g BIG, LC, BG, BD, Forex, CMS, Payment Solutions, Receipt Solution)
- Monitor transactions and various service requests in time to ensure minimum TAT
- Handling team of Size 15
- Responsible for the performance of Branch
- Generating revenue from various cross Sale Products
- Responsible for Audit and get all things done according to compliance from Team
- Responsible for increasing Market Share of Bank
Branch Manager
ICICI BANK LTD
03.2016 - 09.2019
- Sourcing Quality Accounts
- Excel the relationship with GB clients and new opportunity from existing client as well as from New
- Serve them in better manner to enhance existing relationship to be their priority banker
- Provide them better solutions for their payment and collection mode
- Branch Profitability
- Sourcing HV, HNI Individual and corporate relationship
- Providing Need base Solutions to Corporates (e.g BIG, LC, BG, BD, Forex, CMS, Payment Solutions, Receipt Solution)
- Monitor transactions and various service requests in time to ensure minimum TAT
- Handling team of Size 15
- Responsible for the performance of Branch
- Generating revenue from various cross Sale Products
- Responsible for Audit and get all things done according to compliance from Team
- Responsible for increasing Market Share of Bank
- Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT
- Setting out quality standards for various operational areas, ensuring a high quality customer experience, while adhering to SLA’s and Work Processes
- Assessing Customer feedback, evaluating areas of improvements & providing feedback to respective desk officer on improvements and achieving customer satisfaction matrices
- Mapping Clients requirement and coordinating in developing and implementing processes inline with preset guidelines
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Monitoring all branch level vendor payments, agreement, and coordination with Hub for reversal of all type of payments
MANAGER, Branch Sales Manager
AXIS BANK LTD
01.2009 - 03.2016
- Meeting business targets and managing the same in telesmart
- Play important role in achieving branch target
- Process transactions and various service requests in time to ensure minimum TAT
- Sourcing Accounts, LI, GI
- Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT
- Setting out quality standards for various operational areas, ensuring a high quality customer experience, while adhering to SLA’s and Work Processes
- Assessing Customer feedback, evaluating areas of improvements & providing feedback to respective desk officer on improvements and achieving customer satisfaction matrices
- Preparing MIS reports, fortnightly reports, expense report for the branch
- Maintaining and sending the details of PIP sold by branch staff to the circle office
- Maintaining and sending the MOM to branch and circle office
- Consistently High Achiever
Education
MBA - Finance
EIILM
B.Sc. - Computer Science
University Of Pune
Skills
Certified AML Manager, NISM
Disclaimer
I Hereby declare that the above particulars are true to the best of my knowledge & belief.
Personal Information
Date of Birth: 02/01/83
Certification
Certified AML Manager, NISM
Timeline
Certified AML Manager, NISM
01-2025
Branch Manager
AU Small Finance Bank Ltd
12.2023 - Current
Branch Manager
Indus Ind Bank Ltd
05.2021 - 12.2023
Branch Manager
AU Small Finance Bank Ltd
09.2019 - 04.2021
Branch Manager
ICICI BANK LTD
03.2016 - 09.2019
MANAGER, Branch Sales Manager
AXIS BANK LTD
01.2009 - 03.2016
MBA - Finance
EIILM
B.Sc. - Computer Science
University Of Pune
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