Ravindra Hegde

• Responsible for Driving the Entire Asset Business for the Region.
• Responsible for guiding and mentoring branch staff (sales and service) for enhancing productivity and flawless customer service
• Ensuring every branch and front liner is able to generate leads for disbursal's consistently.
• Helping frontline disburse seamlessly by liaising with sales, credit and ops teams
• Planning and inking it in calendar MM activities for Asset leads generation across branch
• Planning and execution Product Training programs initiatives to enhance the knowledge of staff in Asset Products.
• Developing and implementing sales training and selling methods for frontiners,to meet the needs of the various customer segment.
• Ensuring various support unit are stationed /regularly visits the branch for sales and service calls
• Ensuring the issues of cases is resolved within the TAT.
• Periodic review of support staff and branch Front Line staff.

• Responsible for managing business of the branch and supervise service to all bank customers i.e.SME, Retail Asset, Corporate Banking , Ownership of P & L of the branch along with business number targets for the branch.
• Daily morning huddle with branch staff with agenda as mentioned: Business of the previous day and key achievements of the previous day .Discussion on any new process /Product/Service or changes in process and check awareness level of branch staff for sales and service related process. Update on ongoing contest and action plan to improve performance in the contest.
• Appreciate and recognize key achiever of the day and key achievement can be either in sales or service or both. Any unusual event at the branch or bank and learning/ precautions at the branch.
• Liaison with various departments like Training, BCD, Clearing, NPC, Compliance, Trade Services and various support functions of the bank for seamless business of the branch.
• Closely track business pipelines of CSE, RMs across various products and ensure that pipelines are in line with business target of the branch.

• Closely track Welcome Call quality and random check of customer profile sheet of newly acquired customers before being processed for account opening.
• Closely track all customer engagement initiative and ensure flawless execution of task assigned to branch team.
• Tracking Goal sheet /Training of CSEs, RMs, and providing valuable inputs for scoring better Goal sheet scores.
• Fortnightly check of RM file containing customer profile sheet and risk profiler and ensuring that each and every customer mapped to these roles are profiled properly.
• Regular calls (at least 20 calls per week) with CSE’s RM’s, meet existing key clients and potential key prospects being followed by RMs, and CSE’s.

• Closely track branch rating and continuously work on areas for improving scores for branch rating.
• Cleanliness and hygiene of the branch premises.
• Surprise verification of deliverables and vault and ensure zero error in deliverable and vault maintenance.
• Timely submission of compliance certificate after checking detail of each and every item of the check list.
• Daily checking of EOD reports and signing off the reports.
• Monitoring the various BCD reports and taking action wherever required.
• Daily check of visitors’ book for customers/visitors’ comment and appropriate action on time with sign off on register.

• Received the Certificate of Appreciation for the month of June’07 for outstanding performance in LI.
• Closed the Second biggest ever premium size in LI in the month of Sept -07.
• Appreciated with the Certificate of Good as Gold consistently for Jan’08 -March 08.
• Earned the certificate of appreciation for outstanding performance in Mutual Fund and Term deposits.

• Guided and managed a team of 25 Life Advisors and generate business from them also handled the additional responsibility of guiding and developing 3 Agency Manager in their day-to-day activity of sales and recruitment.
• Awarded Kotak Star Club Member during the period of Apr’04-Mar’05 and also Apr’05-Jul06.
• Featured throughout in the Branch Elite Group.
• Cracked successfully major deals with High Income Groups & Individuals.
• Created 2 MDRT for the Calendar Year of 2006.

• Managing the logistics and operation of the entire region.
• Responsible for cost and budgeting of the region.
• Responsible for setting up C& F agents for smooth operation in the region.
• Responsible for appointing Transportation network for the region.
• Responsible timely MIS and MSS to be sent HO
• Ensuring smooth shipping and carrier communication while effectively negotiating contracts.

Accolades

• Earned a reward for Cost cutting the transportation and courier expenses by 30% of the branch.
• Instrumental in getting a refund of Rs. 0.75 Lacs of the branch from the Sales Tax Authorities.