Travel & cultural exploration
Pragati Dugar
Cabin Crew Supervisor
Ahmedabad
Summary
Results-driven aviation professional with experience delivering top-notch customer service and ensuring passenger safety. Known for effective problem-solving and adaptability to dynamic environments. Committed to fostering collaborative team atmosphere and achieving operational excellence while maintaining friendly demeanor.
Overview
9
9
years of professional experience
5
5
Certificates
Work History
Cabin attendant/Lead Cabin Attendant
Indigo, InterGlobe Aviation Ltd
01.2019 - Current
- Led a team of cabin crew members in delivering exceptional onboard service and ensuring the safety and comfort of passengers on domestic and international flights & to achieve operational excellence.
- Completed comprehensive training in emergency procedures, DGR CPR, and first aid.
- Conducted pre-flight safety checks and provided thorough safety briefings to passengers.
- Supervised and coordinated cabin crew activities, including pre-flight briefings, in-flight service, and emergency procedures, to maintain high standards of customer satisfaction and safety compliance.
- Demonstrated exceptional customer service skills by addressing passenger needs and concerns.
- Successfully handled various in-flight emergencies and maintained composure under pressure.
- Received commendations from 6e Family & our customers for exemplary service, performance and an enjoyable experience on board.
- Experience: 6+ Years
Airport Operations & Customer Service
Indigo, InterGlobe Aviation Ltd
06.2017 - 12.2018
- Performed duties in accordance with all applicable standards, policies & regulatory guidelines to promote safe working environment.
- Facilitated boarding process, reservations & documentations like reversions & conversions.
- Served customers in a friendly, efficient manner and following outlined steps of service.
- Received "Overachiever" award for outstanding performance in customer satisfaction.
- Experience: 1.5 Years
Education
Diploma - Human Resource Management (Distance)
Narsee Monjee Institute of Management Studies
01.2022
B.com - undefined
Shri Shiksha Yatan college
01.2016
Higher Secondary Examination - undefined
Shree Jain Vidyalaya
01.2013
Secondary Examination - undefined
Shree Jain Vidyalaya
01.2011
Skills
Customer engagement proficiency
Relationship building
Effective communication
Collaborative teamwork
Versatile in problem-solving
Emergency response training
Attention to detail, prioritization & time management skills
Skilled in MS Office tools
Experience with Navitaire
Certification
Cabin Crew Attestation(CCA)
Interests
Fitness & healthy living
Mentoring & team collaboration
Continuous self-learning
Timeline
Cabin attendant/Lead Cabin Attendant
Indigo, InterGlobe Aviation Ltd
01.2019 - Current
Airport Operations & Customer Service
Indigo, InterGlobe Aviation Ltd
06.2017 - 12.2018
B.com - undefined
Shri Shiksha Yatan college
Higher Secondary Examination - undefined
Shree Jain Vidyalaya
Secondary Examination - undefined
Shree Jain Vidyalaya
Diploma - Human Resource Management (Distance)
Narsee Monjee Institute of Management Studies