Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Pragya  Prakash

Pragya Prakash

Summary

Dedicated banking professional with 4+ years of experience in branch banking. Expertise in customer service, regulatory compliance, and branch operations. Track record of improving customer retention, branch audits, and cross-selling financial products. Seeking experienced opportunities to contribute to banking sector growth.

Overview

7
7
years of professional experience

Work History

Customer Experience Executive (WD/CEE)

HDFC Bank
07.2022 - Current
  • Manage all operational customer requests, ensuring timely and effective delivery of services.
  • Lead branch audit initiatives, improving the branch rating from 'Needs Improvement' to 'Well Controlled'.
  • Successfully retained CASA accounts worth approximately ₹2 crore in Q3 2022, earning recognition from the National Sales Manager (NSM).
  • Handle regulatory notices from State/Central government, ensuring prompt and appropriate responses.
  • Generate cross-sell leads for CASA, Life Insurance, SIPs, and asset products.

Teller Cum Service Manager

Bandhan Bank
09.2021 - 02.2022
  • Managed a portfolio of Privilege Clients with NRV above ₹2 lakhs, facilitating cross-selling opportunities recognized with cash bonuses.
  • Liaised with State/Central government on regulatory matters, representing the bank alongside legal counsel.
  • Enhanced customer experience by handling branch walk-ins, TOD funding, dormant accounts, and ensuring audit compliance.
  • Achieved “First Time Right (FTR)” in account openings and received the "Dazzle Award" for excellence in customer service.

Customer Service Officer (CSO)/Teller

Fino Payment Bank
12.2017 - 08.2021
  • Responsible for overall branch profitability and customer acquisition for products like CASA, Insurance, and MSME Loans.
  • Trained new joiners in cash management, contributing to operational efficiency.
  • Excelled in cross-selling banking services, winning the “Excellence in Business” award in 2019, securing a top position across PAN India.

Education

MBA - Banking Management

SGVU Rajasthan
01-2020

BBA -

H.D. Jain College, Ara
01-2017

Skills

  • Client Relationship Management
  • Customer Portfolio Management
  • Customer Service
  • Account Management
  • Team Collaboration
  • Advanced Excel, PowerPoint

Accomplishments

  • Udaan Award (2022): For outstanding portfolio retention in Q3 at HDFC Bank.
  • Shooting Star Award (2021): For maintaining branch hygiene as per audit requirements at Bandhan Bank.
  • Excellence in Business Award (2019): For achieving top business performance at Fino Payment Bank, PAN India.

Languages

Hindi
First Language
English
Proficient (C2)
C2
Bhojpuri
Proficient (C2)
C2

Timeline

Customer Experience Executive (WD/CEE)

HDFC Bank
07.2022 - Current

Teller Cum Service Manager

Bandhan Bank
09.2021 - 02.2022

Customer Service Officer (CSO)/Teller

Fino Payment Bank
12.2017 - 08.2021

MBA - Banking Management

SGVU Rajasthan

BBA -

H.D. Jain College, Ara
Pragya Prakash