Prajesh Shenoy

Successfully transitioned over 100 FTEs for technical writing and PPM teams while ensuring all toll gates were approved without open risks.

Assumed Architect role for Demand Planning function across four hubs, facilitating completion of TG2 deliverables workshops with business stakeholders.

Acquired domain knowledge in demand planning stream to enhance management of transitions.

• Planned and implemented migration strategies across functions for Europe, APAC, and PBNA regions.
• Transitioned over 150 FTE from various sectors to India, ensuring project success.
• Managed client relationships during transition, focusing on expectations and performance benchmarks.
• Conducted program and project risk assessments, applying effective risk mitigation strategies.
• Standardized transition methodologies through collaboration with GBS hubs.
• Delivered training on culture and operational practices to functional teams alongside change management initiatives.
• Established governance models to track project progress at each decision gate.
• Developed comprehensive project charters, plans, and transition documents based on complexity and objectives.

• Handled team of 20+ Query Management & Invoice processing
• Participation in Offshore/Onshore calls for sharing Weekly and Monthly Reports
• Traveled to Germany for transition of invoice processing and payments activity
• Transitioned Accounts payable process (Invoice processing and Payments) for EMEA countries (DACH / IBERIA / France and Benelux) as Transition Manager and managed the team of 20 plus and cleared all the toll gates without any challenges and handed over to the operations team
• Invoice processing allocation / Invoice quality check / Reporting for toll gates / weekly calls on the progress of the Guided production and Hyper care were handled without any challenges
• Worked on Work instruction and SOP preparation for the transitioned activities.

• Leadership and Management: Supervised a team of 16, managing diverse functions including vendor management, invoice processing, and EFT issues
• Developed team capabilities through training and mentorship
• Process Optimization: Led initiatives to update desk procedures and create SOPs, significantly improving process efficiency and compliance
• Communication and Client Interaction: Facilitated effective communication with global clients and suppliers, addressing WOI issues and ensuring timely resolution of payment discrepancies
• Data and Reporting: Prepared monthly reports and measurement data, providing critical insights for management meetings and strategic decision-making
• Audit and Compliance: Actively participated in corporate audits and peer reviews, contributing to process improvements and internal control enhancements.